There may be 50 ways to leave your lover, but it only takes one of these missteps to send clients packing.
What you say--and what clients hear--may be worlds apart. When you're fishing for the right words to satisfy clients' questions, avoid these most misunderstood answers.
Give the last clients of the day the same warm reception the 40 clients in front of them enjoyed.
Difficult clients do your practice more harm than good by damaging team morale and causing conflict. Figure out who they are, and let them go.
Every practice loses some clients. Here's how to find out if your client losses add up to a drop in the bucket or a hemorrhaging wound to your client base--and how to staunch the flow of pet owners leaving your hospital.
You'll never avoid client conflicts completely, but you can face confrontations with less stress if you focus on finding the treasure in the tribulation.