Client conflict for techs - dvm360
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Client conflict for techs
Source: FIRSTLINE

10 ways to lose a client

June 1, 2007

There may be 50 ways to leave your lover, but it only takes one of these missteps to send clients packing.

Source: FIRSTLINE

5 Fishy phrases that isolate clients

January 1, 2007

What you say--and what clients hear--may be worlds apart. When you're fishing for the right words to satisfy clients' questions, avoid these most misunderstood answers.

Source: FIRSTLINE

Are you chasing off clients?

August 1, 2006

Give the last clients of the day the same warm reception the 40 clients in front of them enjoyed.

Source: VETERINARY ECONOMICS

Show bad clients the door

May 1, 2006

Difficult clients do your practice more harm than good by damaging team morale and causing conflict. Figure out who they are, and let them go.

Source: FIRSTLINE

Why do your clients leave?

June 1, 1999

Every practice loses some clients. Here's how to find out if your client losses add up to a drop in the bucket or a hemorrhaging wound to your client base--and how to staunch the flow of pet owners leaving your hospital.

Source: FIRSTLINE

Digging for gold

February 1, 1999

You'll never avoid client conflicts completely, but you can face confrontations with less stress if you focus on finding the treasure in the tribulation.

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