Source: VETERINARY ECONOMICS
February 1, 2007
By:
Sheila Grosdidier, RVT
Our client folders are arranged by last name, but approximately one-third of them are in the wrong place. Is it most efficient to file customer folders by name, or is there a better way?
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Source: FIRSTLINE
January 1, 2007
By:
Jean Weaver
Do client notes disappear after you paper clip them to a patient chart? Do your blood work or hospital notes sneak into the wrong file? Maybe it's time to kick the paper clip habit, says Jean Weaver, hospital administrator at Catawba Animal Clinic in Rock Hill, S.C. "Our doctors would use two or three clips on charts to try to keep notes and educational materials together," Weaver says. "These notes would inevitably fall off or become attached to another chart in the discharge box."
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Source: VETERINARY ECONOMICS
September 1, 2006
Few pets miss their regular test or get behind on their medications at Lost Mountain Animal Hospital in Marietta, Ga. That's because Tiffany Gluckman, a receptionist, sends out reminders to clients to make appointments for procedures, tests, and medications, such as T4 levels and phenobarbital screens every six months, heartworm medication every year, and regular dentals.
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Source: FIRSTLINE
August 1, 2006
By:
Cheryl Dyer
Looking for some art to fill those empty walls? Check your mailbox! You probably receive a wealth of great artwork from clients every month, says Cheryl Dyer, practice manager at Noah's Ark Animal Clinic in Kansas City, Mo. When patients recover from a serious illness, their pet parents often send a note of thanks with a picture to the practice. Dyer says they frame these photos and hang them in the practice's front lobby.
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Source: FIRSTLINE
December 1, 2005
By:
Ashley Puderbaugh
A++ clients make appointments the day they get your postcard, call, or e-mail. Here's how to help the others make the grade.
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Source: FIRSTLINE
December 1, 2005
Reorganizing staff members' responsibilities may help you better control your crowded reception area and improve client satisfaction. At least, that's what Jennifer Hoffman, hospital manager at Murrells Inlet Veterinary Hospital in Murrells Inlet, S.C., found.
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Source: VETERINARY ECONOMICS
December 1, 2005
By:
Jeff Rothstein, DVM, MBA
It's easy to overlook the problems that come with making clients wait. We think, "Hey, it comes with the territory." We make excuses. And we hedge our bets, knowing most clients only grow dissatisfied when they wait more than 30 minutes. But that approach won't wow clients. In fact, even a short wait may leave clients disgruntled. So it's an issue you should aim to manage.
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Source: FIRSTLINE
October 1, 2005
By:
Gary Morgan
Gary Morgan, a receptionist for Robert E. Lewis, a dentist in Overland Park, Kan., has a special talent: He remembers the name of most of the clients who walk through the door. And with more than 1,500 client records in the practice database, that's no small feat.
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Source: VETERINARY ECONOMICS
October 1, 2005
Between 7:30 a.m. and 9 a.m. chaos ruled in the front office at Catawba Animal Clinic in Rock Hill, S.C., says Hospital Administrator Jean Weaver. "All our dental appointments, surgery appointments, daycares, and routine morning appointments were coming in around the same time," she says. "Our receptionists were overwhelmed trying to check in the appointments in a timely manner, especially with clients rushing to get to work."
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