Client communication for veterinary practice managers - dvm360
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Client communication for managers
Source: FIRSTLINE

Defuse allergy conversations with disgruntled pet owners

December 1, 2013

Allergic pets can be ticking time bombs. And seeing their precious pets suffer can light the fuse on clients' tempers. Here's how to halt the explosion.

Source: FIRSTLINE

Veterinary phone shoppers: What's your role?

December 1, 2013

Whether you're the receptionist, technician, practice manager, or veterinarian, you play an important role in hooking phone shoppers.

Source: VETERINARY ECONOMICS

Make a case for senior veterinary care

November 1, 2013

Sometimes clients need a little nudge to get their senior pets in for wellness exams and preventive diagnostics. Use these informational handouts to stress the importance of senior care and stay ahead of disease in older pets.

Source: FIRSTLINE

Why others don't understand you and how to say it better

November 1, 2013

Do the words and phrases you use in the clinic clear the air or create new clouds of confusion? Consider this advice to form better bonds with veterinary clients and coworkers.

Source: FIRSTLINE

Quick script: Answering veterinary clients' questions about cost

November 1, 2013

Handle client conversations about expenses with this short response.

Source: FIRSTLINE

Rabies Vaccines: What's your veterinary team role?

November 1, 2013

When every team member offers the same message about pet care, there are no questions left in clients' minds about what they should do.

Source: dvm360

Feline care: The next step

November 1, 2013

Follow these "next steps" to make sure your veterinary team is prepared to discuss feline care and wellness with clients.

Source: DVM360 MAGAZINE

Something is fishy about us veterinarians

November 1, 2013

It's time to break through the glass wall that stands between veterinary practitioners and clients. Ditch the excuses and make client communication a top priority in your clinic.

Source: FIRSTLINE

Sample script: Discussing palliative care

October 1, 2013

Do you know how to talk to your veterinary clients about palliative care? Here's a couple approaches you can try.

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