Tips and strategies that help veterinary teams deliver great client service - dvm360
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Client service for managers
Source: VETERINARY ECONOMICS

Pet insurance blowback

May 1, 2013

Jeff Rothstein offers advice for when your veterinary clients get turned down for pet insurance.

Source: dvm360

The senior care toolkit

May 1, 2013

This toolkit delivers team training, free client handouts, exam room education strategies and more, all designed to make it as easy as possible for veterinarians and their teams to explain senior healthcare and wellness to pet owners. (With an educational grant provided by Vétoquinol)

Source: VETERINARY ECONOMICS

Put pounds on your veterinary practice—in a good way

April 1, 2013

Create a fit, toned hospital that won't run out of steam before you reach your goal. Use advice from "The Biggest Gainer" coaches and participants to shape up the financial health of your practice and reach your best in fiscal fitness.

Source: VETERINARY ECONOMICS

And the Biggest Gainers are …

April 1, 2013

Meet three veterinary practices that beefed up their financial well-being by participating in a four-month fiscal fitness program.

Source: DVM360 MAGAZINE

Voodoo diarrhea and other 'emergencies'

April 1, 2013

Clients have their own ideas about what merits a late phone call.

Source: dvm360

Vaccinations: The next step

April 1, 2013

Follow these "next steps" to make sure your veterinary team is prepared to promote pet wellness and stress the value of vaccinations.

Source: dvm360

The vaccinations toolkit

April 1, 2013

Vaccination recommendations can be confusing to pet owners. This toolkit delivers team training, free client handouts, exam room education strategies and more, all designed to make it as easy as possible for veterinarians and their teams to explain vaccinations to pet owners. (With an educational grant provided by Zoetis)

Source: DVM360 MAGAZINE

AAHA says veterinary hospitals can grow revenue despite economy

March 20, 2013

Data suggests focusing on clients and preventive care could bring profession an additional $350 million.

Source: dvm360

The tick control toolkit

March 1, 2013

This specially designed set of tools includes video training, free client handouts, make-it-easy social media elements, and much more. Use these free tools to train your team and educate veterinary clients about tick control. (With an educational grant provided by Merck Animal Health)

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