Source: VETERINARY ECONOMICS
March 1, 2006
By:
Jeff Rothstein, DVM, MBA
It's hard for team members to implement changes if the doctors aren't on the same page. Solve this problem with a new approach to team training.
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Source: FIRSTLINE
December 1, 2005
By:
Sheila Grosdidier, BS, RVT
I'm interested in continuing education and more job training, but every time I approach the doctor, she blows me off. What should I do?
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Source: VETERINARY ECONOMICS
July 1, 2005
By:
Bob Levoy
As we discussed last month, the first day on the job sets the tone for everything that follows. And a great first day leads to a smoother transition, improved performance, and less turnover. Here's more on how to make a new employee's experience a great one
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Source: VETERINARY ECONOMICS
June 1, 2005
By:
Bob Levoy
Regardless of his or her work history, a staff member's first day on a new job can be intimidating. For some, it's so overwhelming and confusing that they don't return for a second day.
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Source: VETERINARY ECONOMICS
February 1, 2005
By:
Bob Levoy
What does your receptionist say to a client who claims to have forgotten his or her checkbook? Or how does your technician respond to an angry client? In such cases, is everyone following a similar script? Is what they're saying the best response? If not, role-playing may help.
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