Client relations for equine veterinarians - dvm360
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Equine client relations
Source: DVM360 MAGAZINE

The wrong side of a horse kick

January 1, 2010

An elephant dose — plus one —of sedative wasn't enough to keep this horse from kicking my unlucky colleague

Source: FIRSTLINE

What sours veterinary client service

December 29, 2009

"Press 1 if you need to speak to a person but don't mind going round and round this automated menu."

Source: PARTNERS IN PRACTICE

My clients are taking their business to a practitioner with cheaper fees. Should I be worried? (sponsored by Intervet/Schering-Plough Animal Health)

December 1, 2009

Try these strategies to hold on to horse owners.

Source: PARTNERS IN PRACTICE

Equine rabies: Do your clients get the message? (sponsored by Intervet/Schering-Plough Animal Health)

December 1, 2009

Educate horse owners on risk factors and prevention strategies.

Source: FIRSTLINE

Keep veterinary clients coming back

November 19, 2009

Watch Dr. Kramer explain his top tip for client retention.

Source: VETERINARY ECONOMICS

Video: 'You won't let my pet die, will you?'

October 26, 2009

Tips on talking to clients when they ask a tough question before a procedure from Veterinary Economics Editorial Advisory Board member Dr. Jim Kramer, CVPM.

Source: VETERINARY ECONOMICS

Client handout: 5 tips to help you prepare for a new horse

September 21, 2009

Horse ownership carries its share of responsibilities. Help clients give their horses the best care with this handout.

Source: PARTNERS IN PRACTICE

Form a deworming team with clients (sponsored by Intervet/Schering-Plough Animal Health)

September 1, 2009

Your clients understand that parasite control is important. But do they know that you need to be involved too?

Source: DVM360 MAGAZINE

A dog day afternoon

July 1, 2009

Philadelphia — The waiting room was full at the Radbill Animal Hospital when a man walked behind the reception desk and confronted a technician.

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