Source: VETERINARY ECONOMICS
July 1, 2011
By:
Bob Levoy
Find out what team members are saying behind your back—and use their comments to create a happier, more productive workplace.
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Source: FIRSTLINE
June 6, 2011
Don't just say it—explain it.
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Source: VETERINARY ECONOMICS
May 6, 2011
By:
Karen Felsted, DVM, CPA, CVPM, MS
Chapter 4 of a nine-part video series about the Veterinary Care Usage Study by Dr. Karen Felsted, CEO of the National Commission on Veterinary Economic Issues.
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Source: VETERINARY ECONOMICS
May 1, 2011
By:
Stephen Tracey
Show and tell how your practice is a safe and comfortable place for pets.
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Source: VETERINARY ECONOMICS
May 1, 2011
By:
Stephen Tracey
Tweak your communication and practice protocols for big dividends in client compliance and service.
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Source: FIRSTLINE
May 1, 2011
By:
Jennifer Graham
That first phone call is the most important point of contact your practice will have with a client. But receptionists who overstep their boundaries or demonstrate poor phone skills do more harm than good. Here's how to respectfully get pet owners off the phone and into your clinic.
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Source: VETERINARY ECONOMICS
April 20, 2011
Follow these tips to keep clients happy when they call your practice.
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Source: FIRSTLINE
April 1, 2011
By:
Portia Stewart
Get a grip: 3 ways to avoid losing your cool
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