Tips and strategies that help veterinary teams deliver great client service - dvm360
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Client service for managers
Source: dvm360

The behavior toolkit

July 1, 2013

This toolkit delivers team training, free client handouts, exam room education strategies and more, all designed to make it as easy as possible for veterinarians and their teams to explain behavior issues to pet owners. (With an educational grant provided by Ceva)

Source: DVM360 MAGAZINE

Use the right words when discussing payment options with veterinary clients

June 19, 2013

New video series tackles tough talk.

Source: DVM360 MAGAZINE

How do veterinarians even function?

June 1, 2013

I really worry about some of my veterinary clients. And I know lots of people worry about me.

Source: DVM360 MAGAZINE

How veterinary clients ruin everything

June 1, 2013

So you've crafted the perfect schedule. Too bad pet owners have to show up and wreck it.

Source: VETERINARY ECONOMICS

Pet insurance blowback

May 1, 2013

Jeff Rothstein offers advice for when your veterinary clients get turned down for pet insurance.

Source: dvm360

The senior care toolkit

May 1, 2013

This toolkit delivers team training, free client handouts, exam room education strategies and more, all designed to make it as easy as possible for veterinarians and their teams to explain senior healthcare and wellness to pet owners. (With an educational grant provided by Vétoquinol)

Source: VETERINARY ECONOMICS

Put pounds on your veterinary practice—in a good way

April 1, 2013

Create a fit, toned hospital that won't run out of steam before you reach your goal. Use advice from "The Biggest Gainer" coaches and participants to shape up the financial health of your practice and reach your best in fiscal fitness.

Source: VETERINARY ECONOMICS

And the Biggest Gainers are …

April 1, 2013

Meet three veterinary practices that beefed up their financial well-being by participating in a four-month fiscal fitness program.

Source: dvm360

The vaccinations toolkit

April 1, 2013

Vaccination recommendations can be confusing to pet owners. This toolkit delivers team training, free client handouts, exam room education strategies and more, all designed to make it as easy as possible for veterinarians and their teams to explain vaccinations to pet owners. (With an educational grant provided by Zoetis)

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