Communicate effectively with your team, the veterinarian, and with your clients - dvm360
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Communication strategies for managers
Source: FIRSTLINE

How to stop gossip

August 1, 2009

When team members look to each other for juicy stories, one of three situations is occurring. Are these circumstances happening at your practice?

Source: FIRSTLINE

Practice what you preach

August 1, 2009

You talk to clients daily about the importance of complying, but do you follow your own advice? It's time to reflect on your recommendations.

Source: FIRSTLINE

Being micromanaged? Here's Mark Opperman's advice

July 8, 2009

You don't have to endure a life of excessive oversight. Just give your manager what he wants and you'll be allowed to do the work you want.

Source: DVM360 MAGAZINE

A dog day afternoon

July 1, 2009

Philadelphia — The waiting room was full at the Radbill Animal Hospital when a man walked behind the reception desk and confronted a technician.

Source: FIRSTLINE

The buzz about Firstline Live

June 19, 2009

Word on the street is that Debbie Gair's presentation is a great way to improve team communication and end conflict.

Source: VETERINARY ECONOMICS

Video: Coping with husband-and-wife team drama

June 18, 2009

If you're undermined by managers' or owners' spouses on the job, speak up. Veterinary Economics Editorial Advisory Board member Shawn McVey, MSW, tells you how to cope with troublesome husband-and-wife teams.

Source: DVM360 MAGAZINE

Study: How vets respond to clients

June 9, 2009

When it comes to problem appointments, DVMs may hide behind their stethoscopes.

Source: FIRSTLINE

Work in a 50+ employee practice? Then you need these two tips

June 1, 2009

Here are ideas for reducing conflict and boosting efficiency on a large team.

Source: FIRSTLINE

Sample script: Insure the young

June 1, 2009

Puppy and kitten insurance.

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