Communicate effectively with your team, the veterinarian, and with your clients - dvm360
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Communication strategies for managers
Source: FIRSTLINE

Being micromanaged? Here's Mark Opperman's advice

July 8, 2009

You don't have to endure a life of excessive oversight. Just give your manager what he wants and you'll be allowed to do the work you want.

Source: DVM360 MAGAZINE

A dog day afternoon

July 1, 2009

Philadelphia — The waiting room was full at the Radbill Animal Hospital when a man walked behind the reception desk and confronted a technician.

Source: FIRSTLINE

The buzz about Firstline Live

June 19, 2009

Word on the street is that Debbie Gair's presentation is a great way to improve team communication and end conflict.

Source: VETERINARY ECONOMICS

Video: Coping with husband-and-wife team drama

June 18, 2009

If you're undermined by managers' or owners' spouses on the job, speak up. Veterinary Economics Editorial Advisory Board member Shawn McVey, MSW, tells you how to cope with troublesome husband-and-wife teams.

Source: DVM360 MAGAZINE

Study: How vets respond to clients

June 9, 2009

When it comes to problem appointments, DVMs may hide behind their stethoscopes.

Source: FIRSTLINE

Work in a 50+ employee practice? Then you need these two tips

June 1, 2009

Here are ideas for reducing conflict and boosting efficiency on a large team.

Source: FIRSTLINE

Sample script: Insure the young

June 1, 2009

Puppy and kitten insurance.

Source: VETERINARY MEDICINE

Dr. Kevin Fitzgerald: Escape the playground

May 18, 2009

Dr. Fitzgerald explains why it sometimes feels like we never left the playground.

Source: FIRSTLINE

Sample case study: The blame game

May 14, 2009

When a problem happens over and over, step back and determine where the issue lies. Here's how.

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