Communicate effectively with your team, the veterinarian, and with your clients - dvm360
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Communication strategies for managers
Source: VETERINARY MEDICINE

Dr. Kevin Fitzgerald: Know your audience

December 4, 2009

In veterinary medicine, as in comedy, it's important to tailor your message to each individual audience.

Source: FIRSTLINE

How to cope when disrespect hurts

December 1, 2009

Three ways to cope with disrespect on the job at a veterinary hospital.

Source: FIRSTLINE

How to end long-term conflict with a co-worker

November 30, 2009

You don't have to be friends, but you do need to be friendly at work.

Source: VETERINARY ECONOMICS

Video: Tips from the trenches on training team members

October 23, 2009

Dr. Nan Boss offers advice for communicating effectively with team members.

Source: FIRSTLINE

Connect with your community online and off

September 1, 2009

The Web offers all sorts of new ways to reach out and touch your clients. But are all of these new technologies boons or boondoggles for your practice? They can be useful, says Dr. Ernest Ward Jr., owner of Seaside Animal Care in Calabash, N.C., if used with care.

Source: FIRSTLINE

How to stop gossip

August 1, 2009

When team members look to each other for juicy stories, one of three situations is occurring. Are these circumstances happening at your practice?

Source: FIRSTLINE

Feline heartworms: This cat's got your tongue

August 1, 2009

Team members don't know what to say to educate clients about feline heartworms.

Source: FIRSTLINE

Practice what you preach

August 1, 2009

You talk to clients daily about the importance of complying, but do you follow your own advice? It's time to reflect on your recommendations.

Source: FIRSTLINE

Do as I say, not as I do

August 1, 2009

Who's more compliant: team members or clients?

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