Tips and strategies that help veterinary technicians deliver great client service - dvm360
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Client service for techs
Source: VETERINARY ECONOMICS

Ease the pressure in the exam room when communicating with clients

July 1, 2010

Be persuasive, but don't push too hard. Otherwise, you run the risk of driving your clients away.

Source: FIRSTLINE

Tools for celebrating June as Adopt-A-Cat Month

June 3, 2010

Celebrate Adopt-A-Cat Month by downloading materials to help promote cat adoption and feline health care.

Source: VETERINARY ECONOMICS

Reward your all-star clients

June 1, 2010

They may be tiresome, but high-maintenance high rollers are worth the price.

Source: FIRSTLINE

Follow the ABCs and 123s of blood screen tests

June 1, 2010

Follow the ABCs and 123s of blood screen tests

Source: FIRSTLINE

Fancy folders fortify client bonds

May 1, 2010

Fancy folders fortify client bonds

Source: FIRSTLINE

5-month countdown to hosting a free clinic

May 1, 2010

This step-by-step checklist will help you give back to your community by hosting a free clinic for pets in need.

Source: FIRSTLINE

Sample script: Sidestep bill blow-ups

May 1, 2010

Sample script: Sidestep bill blow-ups

Source: FIRSTLINE

Ask Amy: Team members who don't practice euthanasia etiquette

May 1, 2010

Team members—including doctors—should respect the emotional toll euthanasia takes on clients.

Source: FIRSTLINE

Helping fraidy cats

May 1, 2010

Could fear on everyone's part—cats, clients, and team members—be the cause of difficult feline veterinary visits?

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