Keeping work in veterinary practice running smoothly behind the scenes - dvm360
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Source: VETERINARY MEDICINE

Optimize intestinal parasite detection with centrifugal fecal flotation

July 1, 2006

Failure to use best-practice techniques, such as centrifugation, when conducting fecal flotation procedures can result in failure to detect parasite stages in fecal samples. In this article, we review the basics of fecal flotation techniques and describe step-by-step procedures for conducting accurate and effective centrifugal flotation procedures.

Source: FIRSTLINE

Answering questions about canine influenza

December 1, 2005

After recent media coverage of canine influenza, you're likely to get some questions about this illness.

Source: FIRSTLINE

Paging Dr. X

October 1, 2005

Dr. X is running behind–again. But you don't want to interrupt him in front of the client. Here's an easy solution: Get him a pager. Shelly Hiemer, CVT, a technician at AMVET in Otsego, Minn., says her doctor chose to carry one so staff members could notify him when problems arise without interrupting. Then they developed a message system to indicate the degree of emergency. For example, if the team pages the doctor with number 33, he has 10 minutes to wrap up and get to the next client. Number 66 means he only has five minutes, and 99 means it's an emergency.

Source: FIRSTLINE

Streamline surgery releases

October 1, 2005

End-of-the-day surgery releases can bring chaos and confusion to even the most organized veterinary teams. That's why team members at Rock Road Animal Hospital in St. Louis, Mo., developed a system to route clients through the checkout process before they're reunited with their pets.

Source: FIRSTLINE

Score points with the right pass

August 1, 2005

Gina Toman, a Firstline Editorial Advisory Board member and a veterinary assistant at Seaside Animal Care in Calabash, N.C., says that when you do a good job passing the client off to the receptionist after the appointment, you help prevent missed charges and improve the client's experience.

Source: FIRSTLINE

Cell phone inconvenience

August 1, 2005

Picture this: You're explaining why Baxter needs heartworm preventives when the tinny sound of Beethoven's 5th erupts from inside your client's purse.

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