Client relations for equine veterinarians - dvm360
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Equine client relations
Source: VETERINARY ECONOMICS

The golden rules of referrals

March 1, 2009

Follow these guidelines to maintain professional relationships with fellow equine practitioners.

Source: DVM360 MAGAZINE

DVMs pulled into civil suits in horse-abuse case

March 1, 2009

Columbia, S.C. — Veterinarians and animal-welfare groups are among those named in civil lawsuits filed by two members of a South Carolina family after they were charged with animal abuse.

Source: VETERINARY ECONOMICS

Part 1: We're in this recession together

February 13, 2009

A doctor explains the realities of surviving slow times to team members.

Source: VETERINARY ECONOMICS

Part 2: We're in this recession together

February 13, 2009

A practice manager reminds clients of the importance of wellness care in a downturn.

Source: VETERINARY ECONOMICS

Becoming fluent in "horse owner"

December 1, 2008

Clear communication is crucial when dealing with equine owners.

Source: VETERINARY ECONOMICS

Press 9 to talk to a real person

December 1, 2008

Proper phone etiquette can help guide owners through an emergency situation.

Source: PARTNERS IN PRACTICE

Communicating value in difficult times (Sponsored by Intervet/Schering-Plough Animal Health)

December 1, 2008

Communication is not just verbal; your actions are also critical to getting the message across. Consider the following ways to communicate value:

Source: VETERINARY ECONOMICS

Horse owners reveal their sources of information and what they want to learn

August 1, 2008

Where do horse owners get their info? Sometimes from you, sometimes from less-reliable sources. Here's what they want to know—and how they'd like to learn it.

Source: VETERINARY ECONOMICS

How to give horse owners information

August 1, 2008

Your clients look to you for medical knowledge—so give it to them.

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