Source: DVM360 MAGAZINE
February 22, 2011
By:
Daniel R. Verdon
Conflict happens, says marketing expert Karyn Gavzer to a packed room of veterinarians at the Western Veterinary Conference.
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Source: FIRSTLINE
February 21, 2011
When you're facing an angry client in your veterinary practice, do this first.
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Source: FIRSTLINE
February 21, 2011
To calm heated client situations, follow these steps from Paul Camilo, CVPM, practice manager at All Pets Dental in Weston, Fla.
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Source: VETERINARY ECONOMICS
February 1, 2011
Create new clients while their pets get groomed
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Source: FIRSTLINE
January 27, 2011
Educate veterinary clients about the dangers of carbon monoxide poisoning in pets with this simple handout.
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Source: FIRSTLINE
January 16, 2011
By:
Kerry Hillard Johnson
The way team members talk to clients has a lot to do with whether pets will suffer from fleas, ticks, heartworms, and other parasites.
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Source: FIRSTLINE
December 14, 2010
Pets aren't always the perfect holiday gift. Here's what to consider before you bestow a fur ball upon an unsuspecting someone.
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Source: DVM360 MAGAZINE
November 1, 2010
By:
Michael A. Obenski, DVM
Dr. Obenski recounts how clients have unintentionally wrecked havoc on his practice—and sanity.
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Source: FIRSTLINE
November 1, 2010
The color-based profiling program isn't just for building more effective team relationships. You can also use it to improve your interactions with clients.
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