Tips and strategies that help veterinary technicians deliver great client service - dvm360
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Client service for techs
Source: FIRSTLINE

Stop feeling guilty about cash-strapped clients

April 30, 2010

Shawn McVey says pet owners' financial situations aren't your business

Source: FIRSTLINE

Veterinary technician appointment guidelines

March 1, 2010

Practice manager Kyle Palmer, CVT, offers guidelines for technician appointments, transitioning from technician to doctor appointments, and more.

Source: FIRSTLINE

Four challenges of technician appointments

March 1, 2010

Here's how to leap over the top four hurdles to technician appointments from doctors and clients so your practice gets off to a running start.

Source: FIRSTLINE

Technician appointments: Everything you need to know

March 1, 2010

Learn the benefits of scheduling appointments with veterinary technicians, as well as the pitfalls and the part each team member plays in setting them up.

Source: dvm360

The dvm360 Five - Episode 9

February 8, 2010

The Five explores veterinary relief efforts in Haiti, humankind's effect on the canine genome, a new technician specialty, and more.

Source: FIRSTLINE

8 ways to make clients loathe you

February 1, 2010

Sometimes learning what not to do makes more sense. So here are eight attitudes and actions you could easily adopt to make clients cringe. Now go and do the opposite.

Source: Pet Poison Helpline

Top 10 human medications that poison pets

January 14, 2010

Encourage clients to keep these drugs far away from their pets.

Source: FIRSTLINE

Puppy and kitten kits grow up

January 1, 2010

Create adult pet kits to educate clients and increase client compliance.

Source: VETERINARY ECONOMICS

A tale of two values

January 1, 2010

Worried about your prices? Be more worried about the perception of value you're presenting to clients.

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