Tips and strategies that help veterinary technicians deliver great client service - dvm360
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Client service for techs
Source: FIRSTLINE

Keep listening but start watching your veterinary clients

April 23, 2012

Clients' body language can often reveal what they're really thinking. Here's how to read between the lines.

Source: FIRSTLINE

8 free valentines for veterinary clients

February 3, 2012

Make veterinary clients feel all warm and fuzzy with these heartfelt—and potentially profitable—love notes.

Source: IAMS NUTRITION INSIDER FOR THE VETERINARY TEAM

Beyond the Adult Lifestage — Your Team's Role in Optimal Nutrition for Mature Adult and Senior Pets (sponsored by Iams)

December 1, 2011

Veterinarians are in the best position to evaluate the nutrient needs of their aging patients and to provide owners with guidance about optimal nutritional support and proper food selection.

Source: IAMS NUTRITION INSIDER FOR THE VETERINARY TEAM

For the Veterinary Team: Introducing Iams Senior Plus Formulas (sponsored by Iams)

December 1, 2011

New Iams Senior Plus diets are specially formulated to address the needs of older pets.

Source: FIRSTLINE

Odor-free pet fecals to go

November 1, 2011

Personalize cups.

Source: FIRSTLINE

Dermatology: 20 questions to ask clients

October 12, 2011

The more you know about your patients, the better. Ask clients these questions while taking a dermatology history.

Source: VETERINARY MEDICINE

Have you implemented the AAFP-AAHA Feline Life Stage Guidelines?

October 1, 2011

Pointers for cat owners permeate this handy resource and help ensure that all your feline patients are receiving the best care.

Source: VETERINARY ECONOMICS

Live from the CVC in Kansas City: Play up product sales

August 27, 2011

Inventory and product sales can be tough, says Brian Conrad. Here are some tips to help your practice's products shine.

Source: VETERINARY HOSPITAL DESIGN

Hanging with Hafen: Could concierge service work in your veterinary hospital?

August 2, 2011

If you're willing to try something new to bond with your clients and provide more personal service to your patients, concierge care could be the answer.

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