Client relations for equine veterinarians - dvm360
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Equine client relations
Source: VETERINARY ECONOMICS

Press 9 to talk to a real person

December 1, 2008

Proper phone etiquette can help guide owners through an emergency situation.

Source: PARTNERS IN PRACTICE

Communicating value in difficult times (Sponsored by Intervet/Schering-Plough Animal Health)

December 1, 2008

Communication is not just verbal; your actions are also critical to getting the message across. Consider the following ways to communicate value:

Source: VETERINARY ECONOMICS

Manage horse owners' misinformation

August 1, 2008

What to do when a client shows up with a diagnosis from the Internet.

Source: VETERINARY ECONOMICS

Horse owners reveal their sources of information and what they want to learn

August 1, 2008

Where do horse owners get their info? Sometimes from you, sometimes from less-reliable sources. Here's what they want to know—and how they'd like to learn it.

Source: VETERINARY ECONOMICS

How to give horse owners information

August 1, 2008

Your clients look to you for medical knowledge—so give it to them.

Source: VETERINARY ECONOMICS

Three tips to manage equine client misinformation

July 18, 2008

First, veterinarians can address the client worries, then go from there.

Source: DVM360 MAGAZINE

New book chronicles largest horse rescue

July 1, 2008

Baton Rouge, La. - A new book written by a member of the Louisiana State University equine studies team chronicles what is being called the largest equine rescue ever.

Source: VETERINARY ECONOMICS

AAEP promotes annual dental exams for horses

June 1, 2008

The American Association of Equine Practitioners launched an equine dental awareness campaign in April to run throughout 2008.

Source: PARTNERS IN PRACTICE

The best of the best (Sponsored by Intervet/Schering-Plough Animal Health)

June 1, 2008

Clients with these attributes help you practice good medicine.

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