Dealing with these nightmare clients can turn a great day into a terrible one. But following a few tips can help you get through to them with everyone's smiles—and sanity—intact.
8 keys for calming cranky clients
Chapter 4 of a nine-part video series about the Veterinary Care Usage Study by Dr. Karen Felsted, CEO of the National Commission on Veterinary Economic Issues.
Knowing about the drugs your veterinary practice uses is becoming increasingly important as new products emerge and clients become more aware of options. Here's how to educate—and bond—with your clients using your drug expertise.
Get a grip: 3 ways to avoid losing your cool
Clients have a lot of pet food products to choose from—and a lot of marketing jargon to decipher. It's up to you to help them find the right food for their pets.
Offer your clients this list of questions to find the level of care and insurance coverage that's right for them and their pet.
Veterinary medicine isn't a game—so why are you playing hide-and-seek with clients?
Give your clients an adoption kit to help them train their brand new pet.