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Avian medicine Avian flu studies are fit to print, says U.S. biosecurity board National Science Advisory Board for Biosecurity recommends publishing revised studies on mutated H5N1 virus. Just Ask the Expert: Why does this duck have a foamy eye? Dr. Juliet Gionfriddo helps find the cause of Lucky Duck's eye matter. Avian influenza investigated on Missouri turkey farm Polk County, Mo. -- A Missouri farm was quarantined and is under investigation by the U.S. Department of Agriculture (USDA) after an outbreak of Avian influenza (H7N3). Biosecurity: Where West Nile started Dr. Tracey S. McNamara evaluates today's national biosecurity and recounts her tale seeing the first hints of West Nile Virus in New York Today's Daily Dose: Avian medicine Why are cockatiels more likely to develop lockjaw? Understanding and managing behavior problems in birds (Proceedings) Relaxed: fluffed feathers under the beak and on the head, preen, stretch, eye closing slightly, pupils normal size, head low around shoulders, vocalizing quietly, gently playing with a toy or object, one foot tucked up close to the body, rouse, flick its wings or shakes tail, scratches its own head Metal fragments in horse, poultry feed leads to recall St. Louis, Mo. -- The Food and Drug Administration is reporting that Purina Mills has recalled specific lots of horse and poultry feed. First songbird genome sequenced Swindon, Wiltshire, U.K. -- The Biotechnology and Biological Sciences Research Council (BBSRC) announces that a united effort by teams across the United States, Europe and the Middle East has produced the first songbird genome map -- that of the zebra finch. Growth of exotics climbs along with illegal importation problem The growth of the exotic pets industry brings with it some problems, including illegal imports which raise health concerns.  MORE ARTICLES Back office Use laminated pictures to save steps in your veterinary practice Our kennel technicians would spend time running back and forth between our food display and food room, and they would often forget what they went back to the food room to get. Every tube and catheter in its place Here's a quick and easy way to organize feeding tubes and urinary catheters. Is this exam room ready? Use the exam room lights to indicate if the room is clean and ready to go. Use a storage bag as coverage in veterinary practice Protect your portable Doppler with this easy trick. Up and away Keep your veterinary supplies in their place with this space-saving idea. Veterinary technicians: Hold on, that ain't chicken broth Collect urine easily with this common household utensil. Signs, signs, everywhere signs in your veterinary practice Eliminate cage cards and save paper with this tip. Step up your software Work smarter, not harder, with these tips and tricks to kick it up a notch with your veterinary practice management software. A probing solution in veterinary practice Use an empty liter bag for disinfecting solution.  MORE ARTICLES Beef Recent animal welfare actions in the food industry Barry Kipperman says it's info small animal veterinarians should know. Why small animal veterinarians should care about farm animals Concern for animals slaughtered in the U.S. should be part of the veterinarian's oath. Federal agencies seek input on plan for veterinary oversight of antimicrobial use Producers who once ordered drugs direct from manufacturer will now need veterinary prescription. Pets and Vets:UC-Davis opens $58.5 million veterinary research facility Large research enterprise to focus on animal and human health. DVMs receive student debt repayment awards from USDA Awards average $98,000; go to veterinarians who agree to work in underserved areas. Anthrax confirmed in death of Colorado cattle Affected animals quarantined; people exposed to infection being monitored, treated. Parasites developing widespread resistance to dewormers, researchers say University of Georgia investigators warn of 'significant threat' to livestock industry. Molecular foot-and-mouth disease vaccine developed at Plum Island Animal Disease Center USDA grants conditional license for vaccine that can be developed on U.S. mainland. USDA identifies emergency heat stress areas throughout the central United States Cattle, livestock at high risk for stress as heat indices reach dangerous levels.  MORE ARTICLES Benchmarks for managers Financial figures veterinary team members actually want to know Gary Glassman, CPA, who spoke at the CVC in Washington, D.C., says receptionists and technicians benefit from being aware these numbers. Trends in veterinary medicine and how this impacts your practice Trend #1: The Recession, chapter 1 of a four-part web presentation by Dr. Karen Felsted, CEO of the National Commission on Veterinary Economic issues. Is your practice giving it all away? Failing to charge, or not charging appropriately, will put you and your practice in the poor house. Data: Veterinary team members' salary and benefits in 2010 The latest Firstline Team Trends Study lays out the numbers for salaries, benefits, and hourly wages for veterinary team members across the nation. Recession: Same ol' song and dance Here's a look at how the economy has affected your veterinary practice, your clients, and your patients. Find your way: Develop a strategic plan for 2010 Plot your route for 2010 by developing a strategic plan for your practice. Benchmarks 2009 revenue chart Are you on target with revenue? Use this comparison sheet to see how you stack up against Well-Managed Practices. Fee, fi, fo, fum: Smart pricing doesn't have to be a fairy tale Bring your veterinary practice's fee structure to the next level by using a value-based strategy. NCVEI releases benchmarking tools for specialty and emergency practices Submit your practice data now to help populate the tools and compile valuable statistics.  MORE ARTICLES Breaking News How veterinary teams can show a positive "cat-titude" A slight change in the way you think can alter the entire nature of your practice. DVM Newsmagazine is now dvm360 A new look, a new era. Cyanide-producing grass kills cattle in Texas A genetically modified form of Bermuda grass known as Tifton 85 seems to be the cause of death for a herd of Corriente cattle in central Texas. Colorado veterinary board to define 'direct supervision', clarifies position on animal massage Denver-- New state rules in Colorado places veterinary students under the direct supervision of licensed veterinarians. The dvm360 Five - Episode 22 Steve Bennaka, dvm360.com Assistant Editor, delivers the latest veterinary news and more in Episode 22. The dvm360 Five - Episode 8 The Five is live from NAVC: new nutrition guidelines from AAHA, insights to get associates up to speed fast, and more. The dvm360 Five - Episode 7 Watch news on cat healthcare, hiring new team members, and an online animated series about a veterinarian. The dvm360 Five - Episode 6 In this edition of the Five, we report on Las Vegas' gamble to tackle pet overpopulation, hear from UC Davis elephant researchers, and more.  MORE ARTICLES Building the bond for techs Surviving the storm: Veterinary team survives Okla. tornado A clinic 'family' rides out the storm relying on each other. Q&A: The importance of a personal veterinary-client-patient relationship Dr. Andrew Roark says despite all the advances in technology, until pets can talk, the physical exam is still essential. Take a breath This veterinary team member's lost pen served as a reminder not to take interactions with clients for granted. 3 tips to connect with clients It's time to cut the cord on your old ways of communicating with clients. Get in sync with pet owners with this advice. Sample script: when veterinary clients complain about the doctor In a client service industry like veterinary medicine, you will eventually face a customer who's dissatisfied—even when you've done your best. But what should you say when clients complain about the doctor? The incredible vanishing veterinary visit When clients start disappearing from your practice, pets don't get the care they need and the business you work for suffers. Learn the steps you can take to pull more visits out of your proverbial hat and preserve pets' health with your near-magical medical prowess. SLIDESHOW: K-9 Comfort dogs help with healing in Newtown, Conn. The dogs and their handlers arrived the day after the tragedy and remain at Sandy Hook still. Pets and Vets: 438th Medical Detachment from Colorado opens veterinary clinic in Kandahar, Afghanistan Plus more animal health state by state. The art of apology Sometimes you must say these two critical words to pet owners—"I'm sorry." Use this advice to sound sincere at your veterinary practice.  MORE ARTICLES Career development for managers Why you shouldn't follow your passion Are you barking up the wrong tree by leading with what you love in life, rather than what you're good at? Ohio Veterinary Medical Association elects new president Patricia Haines accepts new role; three awards given at Veterinary Medical Association's annual conference. The new face of veterinary practice ownership: Five locations and counting A veterinary practice owner who grew up in a family business learns by doing—and doing, and doing, and doing. Veterinary practice manager script: Asking for more responsibility Ready for more responsibility? Ask for it! Which learning path should I pursue to benefit my veterinary career? Q: I'm a veterinary practice manager trying to decide between pursuing an MBA or a CVPM. What do I need to consider to choose the right program for me? Make over your veterinary career with Shawn McVey Image consultant Shawn McVey, MA, MSW, is here to help you make over your professional image by being the best friend you never wanted. School vs. experience in veterinary practice I work at a veterinary practice, and I'd like to move into management. How do I stack up against candidates with college degrees. Do more, earn more Ready for a raise? Consider these six surefire steps to increase your value to your veterinary practice. Dress for success While you're not what you wear, wearing the right clothes may make the difference in achieving career success and veterinary client compliance. Use your appearance to demonstrate you're a trustworthy source to help educate pet owners.  MORE ARTICLES Career development for techs Help your veterinary practice walk the financial tightrope You've got questions, we've got answers. Here's what you need to know to understand the business you work for. The roller coaster of veterinary medicine From the highs of newborn puppies to the lows of euthanasia, establishing a career in veterinary medicine takes stamina and determination through all of the ups and downs. 14 ways to grow in your job Consider this list of ways to spice up your career as a credentialed veterinary technician. You can be the (nearly) perfect veterinary technician A successful career is about more than perfect catheter placement. Discover what veterinarians want most from their technicians—then use this list of seven habits to put your career on the fast track. 5 steps to a successful career Consider these lessons from team members who've been there—and done that—and build the ?foundation for a lasting career that offers opportunities to grow and celebrates your passion for practice. Get a life that works Sometimes life happens, and other times you can take charge—if you know what to do. Consider these tips to help make your life and your work in veterinary practice work together. Dress for success While you're not what you wear, wearing the right clothes may make the difference in achieving career success and veterinary client compliance. Use your appearance to demonstrate you're a trustworthy source to help educate pet owners. Rural Area Veterinary Services provides care to 8,600 pets Nonprofit organization travels across the map to treat pets in rural communities. Are you an unemployed veterinary team member? Know your rights—and look for the rainbow Here's what you can do to protect your legal rights after a layoff or termination—and plan for a brighter future.  MORE ARTICLES Client communication for managers Posts and tweets about dermatology Use your social media network to raise awareness about skin conditions with veterinary clients. Offer these travel tips to your veterinary clients Travel season is here. Help clients keep their pets safe by taking these steps. And in this corner, Grandpa with the cane This old man was about to open a can of whoop a** in my veterinary clinic parking lot. Posts and tweets about heartworms Use your social media network to educate clients and raise awareness about heartworms with these tweets and posts. Insurance company analyzes cost of veterinary treatment vs. cost of prevention Cost analysis of the five most common preventive pet conditions in 2012 revealed. AAHA says veterinary hospitals can grow revenue despite economy Data suggests focusing on clients and preventive care could bring profession an additional $350 million. Posts and tweets about vaccines Use your social media network to educate clients and raise awareness about pet vaccines with these tweets and posts. Shoot these vaccine tips to veterinary clients Make sure these crucial facts stick with pet owners. WVC keynote: How to work with four generations of pet owners Veterinary hospitals need to prepare for 85 million Millennials coming of age.  MORE ARTICLES Client communication for techs Posts and tweets about dermatology Use your social media network to raise awareness about skin conditions with veterinary clients. Take the sting out of a diabetes diagnosis at your veterinary practice Be supportive of pet owners when they're faced with their cat's diabetes diagnosis. Use these communication techniques to ease the burn of this challenging disease. When veterinary clients diss their dogs Q: Sometimes when we mention a pet needs to lose weight, clients blame the animals. How do we keep these conversations positive? Offer these travel tips to your veterinary clients Travel season is here. Help clients keep their pets safe by taking these steps. Sample script: 3 responses to veterinary clients who resist vaccines Consider these three ways to overcome client objections with advice from Liza W. Rudolph, BAS, CVT, VTS (Canine/Feline), a technician with the internal medicine service at Saint Francis Veterinary Center in Woolwich Township, N.J.: The power of words in veterinary medicine A cancer diagnosis had become as common as a urinary tract infection. I had forgotten the impact of a poor prognosis. Welcome to a veterinarian's crazy town Population: My veterinary clients. Posts and tweets about senior pets Use your social media network to educate clients and raise awareness about senior pets with these tweets and posts. Bring new life to parasite prevention Your preventive pitch may be perfect, but some new veterinary client education tools could press more pet owners to do the right thing and keep up with your recommendations.  MORE ARTICLES Client conflict for techs How to harness a pitchfork-wielding horde for your veterinary practice In the right forum, your veterinary clients can be your best defense. Safeguard your practice against violence in the workplace Clinic safety expert offers four layers of protection and how to deal with confrontation. Violent threats at Oklahoma veterinary clinic bring gun issues into the open Veterinarian now evaluates hospital safety plans and state's open-carry gun law. Tame the abusive veterinary client Learn how to soothe ruffled tempers and help clients sheathe their claws. Don't hate, communicate with veterinary clients I checked the inbox and there it was: My first piece of hate mail. The 5 most difficult veterinary clients Dealing with these nightmare clients can turn a great day into a terrible one. But following a few tips can help you get through to them with everyone's smiles—and sanity—intact. 8 keys for calming cranky clients 8 keys for calming cranky clients Get a grip: 3 ways to avoid losing your cool Get a grip: 3 ways to avoid losing your cool 8 steps for defusing angry clients To calm heated client situations, follow these steps from Paul Camilo, CVPM, practice manager at All Pets Dental in Weston, Fla.  MORE ARTICLES Client education for managers Pain: Still a problem? Pets don't have to deal with pain—but they do. Posts and tweets about dermatology Use your social media network to raise awareness about skin conditions with veterinary clients. Do your part to prevent dog bites A few simple reminders can keep veterinary clients protected in potentially dangerous situations. Veterinary parasitologists warn of high tick risk Conditions favorable for parasite populations to thrive; year-round preventives urged. Posts and tweets about senior pets Use your social media network to educate clients and raise awareness about senior pets with these tweets and posts. Vaccinations: The next step Follow these "next steps" to make sure your veterinary team is prepared to promote pet wellness and stress the value of vaccinations. Beneful blasted in blogosphere Purina product is source of ire for many pet owners, but veterinary experts urge caution. Posts and tweets about heartworms Use your social media network to educate clients and raise awareness about heartworms with these tweets and posts. AAHA says veterinary hospitals can grow revenue despite economy Data suggests focusing on clients and preventive care could bring profession an additional $350 million.  MORE ARTICLES Client education for techs Posts and tweets about dermatology Use your social media network to raise awareness about skin conditions with veterinary clients. Do your part to prevent dog bites A few simple reminders can keep veterinary clients protected in potentially dangerous situations. Catching kittens early Denise Tumblin offers tips to give your kitten wellness plans some traction with veterinary clients. Posts and tweets about senior pets Use your social media network to educate clients and raise awareness about senior pets with these tweets and posts. Beneful blasted in blogosphere Purina product is source of ire for many pet owners, but veterinary experts urge caution. Posts and tweets about heartworms Use your social media network to educate clients and raise awareness about heartworms with these tweets and posts. How to lick Lyme disease Consider these seven common myths clients believe about Lyme disease. Then learn how to respond to pet owners and protect their pets' health. Vaccinations: The next step Follow these "next steps" to make sure your veterinary team is prepared to promote pet wellness and stress the value of vaccinations. AAHA says veterinary hospitals can grow revenue despite economy Data suggests focusing on clients and preventive care could bring profession an additional $350 million.  MORE ARTICLES Client service for managers How do veterinarians even function? I really worry about some of my veterinary clients. And I know lots of people worry about me. How veterinary clients ruin everything So you've crafted the perfect schedule. Too bad pet owners have to show up and wreck it. Pet insurance blowback Jeff Rothstein offers advice for when your veterinary clients get turned down for pet insurance. And the Biggest Gainers are … Meet three veterinary practices that beefed up their financial well-being by participating in a four-month fiscal fitness program. Put pounds on your veterinary practice—in a good way Create a fit, toned hospital that won't run out of steam before you reach your goal. Use advice from "The Biggest Gainer" coaches and participants to shape up the financial health of your practice and reach your best in fiscal fitness. Vaccinations: The next step Follow these "next steps" to make sure your veterinary team is prepared to promote pet wellness and stress the value of vaccinations. Voodoo diarrhea and other 'emergencies' Clients have their own ideas about what merits a late phone call. AAHA says veterinary hospitals can grow revenue despite economy Data suggests focusing on clients and preventive care could bring profession an additional $350 million. Insuring better compliance: A comparison of pet insurance companies Pet health insurance could be a good option for many of your veterinary clients. If you don't have favorites yet, start your research here with this in-depth comparison.  MORE ARTICLES Communication strategies for managers Posts and tweets about vaccines Use your social media network to educate clients and raise awareness about pet vaccines with these tweets and posts. Being friendly vs. being a friend to veterinary clients Clients expect you to be professional—so be careful about blurring the line. You say tomato: Veterinary vocabulary makes all the difference in client communication Do veterinarians know what they're really saying with the words they choose? Ask Shawn: Dissed by our veterinarian Our veterinarian constantly picks on everything we do at work. Help! Do more, earn more Ready for a raise? Consider these six surefire steps to increase your value to your veterinary practice. 3 tips to surviving in a family-owned veterinary practice Somebody else's mom or dad, husband or wife, or son or daughter. It?s easy to feel on the outside when you have a front-row seat to personal relationships in the veterinary workplace. Use this advice from Firstline board member Shawn McVey to navigate tricky waters with style. Clients are not your friends Friends and family bring a lot of great things to our personal lives, but they also bring stress. Why are veterinary visits declining, and what can I do about it? Chapter 4 of a nine-part video series about the Veterinary Care Usage Study by Dr. Karen Felsted, CEO of the National Commission on Veterinary Economic Issues. Q&A: How should I deal with a veterinary boss that shouts and curses at me? No team member should have to deal with that verbal abuse. It's time to take the veterinarian aside.  MORE ARTICLES Continuing education for techs Survey Results: Are veterinary technicians valued? Survey Results: Are veterinary technicians valued? Live from WVC: Any technician can get involved in pet behavior The technician specialty in behavior is a strong educational opportunity, and even technicians without a VTS can take a leading role in behavior. Top 6 veterinary questions about carbon monoxide poisoning Get answers to the six most important questions to help educate your team and your clients about carbon monoxide poisonings. Myth-busting quiz: Spot the real holiday hazards Not all holiday goodies are bad for pets. Take this quiz to find out which items do and don't pose a poisonous threat to pets this time of year. An egg hunt for parasites What do you recommend for routine fecal assessment for parasite ova? A clinical board game for the whole team Bust out this board game at your next team meeting to improve patient care. Start aquatic veterinary practice: A resource list Dive into this list of schools and organizations offering CE and resources on expanding your aquatic veterinary knowledge and practice. How to perform a thorough dental exam Make sure you collect—and record—all the important information during this exam, so the veterinarian can make the correct diagnosis and provide the best therapy. Heartworm resistance? Associations speak out on heartworm preventives. Read what they say about efficacy issues and staying the course.  MORE ARTICLES Dairy Recent animal welfare actions in the food industry Barry Kipperman says it's info small animal veterinarians should know. Why small animal veterinarians should care about farm animals Concern for animals slaughtered in the U.S. should be part of the veterinarian's oath. Parasites developing widespread resistance to dewormers, researchers say University of Georgia investigators warn of 'significant threat' to livestock industry. USDA identifies emergency heat stress areas throughout the central United States Cattle, livestock at high risk for stress as heat indices reach dangerous levels. FDA appeals judge's order to take action on antimicrobial use Federal agency seeks to overturn court's ruling to start proceedings addressing concerns. FDA releases plans for monitoring food safety, antimicrobial resistance Initiatives focus on public health plus safety and effectiveness of animal feed and drugs. AAVMC meeting addresses changing dynamics of food animal production Increasing global need for protein sources discussed at conference, along with how educational specialization could better serve future rural veterinarians. States seek limitations on nontherapeutic antibiotic uses in food animals Some lawmakers in Minnestota and West Virginia are working on limiting nonmedicacl uses of antimicrobials in food animals. Federal judge orders FDA to start proceedings over subtherapeutic antibiotic uses Animal Health Institute says order diverts resources from current stakeholder activity.  MORE ARTICLES Discipline The Internet Vet: Texas DVM claims license suspension violates free speech The Institute for Justice has taken up the cause of Dr. Ron Hines, suspended after dispensing veterinary ?advice? through his website, claiming it violates his right to free speech. Ask Shawn: Shine light on a moonlighter For the past few years, our veterinary practice's kennel business has been declining. I recently learned that an employee pet-sits for clients on the side. The other day a client approached me in an exam room asking if I was the employee who offered pet sitting. When I told him we board pets at the clinic, he said, "Oh dear, I hope I don't get someone in trouble." In fact, the moonlighting employee gave him a tour of our kennel just last week. I realize some people want a more personal approach, but the fact that the pet sitting is a secret going on behind the owner's back bothers me. Help! —Blindsided by boarding Be vigilant with controlled veterinary drugs Substance abuse can easily run rampant in a veterinary clinic environment. Make sure you—and your practice—are protected. Knock out the negativity in veterinary practice Nip staff negativity in the bud before it takes over your practice. My veterinary team looks shabby, not chic I'm a practice manager at a hospital where several team members, including a doctor, come to work looking like they just rolled out of bed. When I hired all of these people I went over the dress code, which includes professional attire, clean scrubs, doctors in white coats, and neat hair. I want our practice to present a well-put-together, professional appearance. Our clients are judging us from the minute they walk in the front door. I've addressed workplace attire at staff meetings and in the employee handbook, but it doesn't seem to stick. What's the next step?—Dressed for Success Dissing the dress code in veterinary practice Dress codes are in place for a reason. Keep your employees' work attire appropriate with these helpful tips from Shawn McVey. How veterinary practice owners are like Japanese warlords Defending your veterinary business against chaos is your paramount mission. Too much gossiping? Get less chatter and more productivity out of your veterinary team. Taming a talented, but contentious super-tech She's a valuable clinical asset to your veterinary team, but is her toxic energy really worth keeping around?  MORE ARTICLES Equine Editor's Pick Veterinarians ensure a healthy future A veteirnary overview of suckling and weaning in foals to foster a lifetime of nutrition. Furosemide facts and fiction When it comes to the use of furosemide for treating EIPH, here's what veterinarians can all agree on. Veterinarians lend a hand in horse health Rural Veterinary Experience Teaching and Service (RVETS) travels to rural communities that rely on horses to survive. Step up the game in your equine practice Use these tips from Dr. James Guenther to make sure you're measuring up in your equine practice. Indoor housing tips for horse owners Here are some practical ideas you can share with veterinary clients for housing their horses indoors during the winter. Deaths of 19 BLM horses blamed on toxic milkweed Preliminary laboratory tests indicate that contaminated hay is the culprit. Champion racehorse Paynter recovering well after surgery Good news for the winning racehorse that underwent a celiotomy in October. Garth Vader starts new career at Penn School of Veterinary Medicine Donated stallion will be used for hands-on training for equine veterinary students. Uncovering the gray areas of EPM Certain areas have seen cluster outbreaks of this disease and helped shed light on risk factors and preventive measures.  MORE ARTICLES Exotics flash Pets & Vets: Sea turtle receives skull surgery at NC State These photos show how a team of 10 veterinarians successfully completed an experimental skull surgery on a green sea turtle. Photo gallery: See nonprofit veterinarians in action These Humane Society Veterinary Medical Association-Rural Area Veterinary Service volunteers provide care to 8,600 pets every year. Recent Salmonella outbreaks associated with small turtles Outbreak strains of the bacteria infect 124 people from 27 states, CDC reports. How to make a turtle "open wide" A solution for opening turtles' and tortoises' mouths for medication or tube feeding. Biosecurity: Where West Nile started Dr. Tracey S. McNamara evaluates today's national biosecurity and recounts her tale seeing the first hints of West Nile Virus in New York Exotics vets name officers, set specialty exam Cathy Johnson-Delaney was elected to a second consecutive term as president of the AEMV. Veterinary research with snake venom sheds light in 2 areas A veterinary researcher and a biologist believe they've found a more effective method of collecting snake venom and also may have shed some new light on evolution. Indiana aims to clarify rules on exotics Indiana's regulations on the sale and possession of reptiles, amphibians and fish are under review. Lizards flex their muscles to communicate Some lizards will do push-ups to communicate with other lizards, according to a study by researchers who visited a rain forest in Puerto Rico.  MORE ARTICLES Expenses Veterinary first responders called into action Veterinarians lead emergency storm response. Veterinary sales tax expansion tabled in Ohio--for now Ohio VMA has vocally opposed proposed tax, saying it would hurt economy further. 2 ways to pay fairly in veterinary practice Q. Illinois law states that I receive time-and-a-half for overtime, which is more than 40 hours in a work week. But when I work 35 hours one week, then 45 hours the next week, my boss doesn't pay me overtime because it balances out to 80 hours in a pay period. What's right, and what should I do? Health insurance: Veterinarians wonder what to do now? For veterinarians facing the end of their coverage, there's little assurance they'll obtain a new policy in time. AVMA announces platform for GHLIT private health exchange First phase of exchange will focus on the needs of veterinarians 65 and older. GHLIT to establish private health insurance exchange, CEO says Members will be able to 'shop and compare' insurance plans this spring. Top 10 ways to feel rich even when you're broke You can live large even when you're paying off student debt. 'Obamacare' reaches veterinary medicine New equipment tax could increase cost of care, experts say. 5 things veterinary practice owners need to know about healthcare reform The Supreme Court has upheld a majority of the Affordable Care Act. So now what?  MORE ARTICLES Facility maintenance Three veterinary hospital construction nightmares—and how to avoid them Expanding your veterinary practice into a new facility doesn't have to keep you awake at night—if you take necessary precautions ahead of time. Safeguard your practice against violence in the workplace Clinic safety expert offers four layers of protection and how to deal with confrontation. Letter of the law: Nose out the nasty before purchasing property for a veterinary clinic You could land yourself in a messy situation if you don't check out all environmental factors on that perfect piece of real estate for your veterinary clinic. Let the light into your veterinary hospital Studies show lighting can affect employees' moods and productivity. Here's how to maximize the lighting in your practice. Photo gallery: 10 trucks for today's equine veterinarian Compare 2011 and 2012 models and learn whether the extra space for your veterinary drugs and gear in an extended bed means a drop in fuel MPG. 6 steps to creating an OSHA compliance program Starting from scratch can be a daunting task, but it also means you can create a well-organized, comprehensive safety plan for your veterinary practice. Here's how. Decorate your veterinary practice with local art Stop stressing about what to put on your clinic walls—let local artists showcase their work. Practice vehicle safety is riding on you Team members running work errands for your veterinary practice must be licensed and their cars must be in good shape. Otherwise, guess who's on the hook for liability? BizQuiz: What do clients think of you? See your practice through your clients' eyes. Then get pointers on how to improve your image, no matter how you fare.  MORE ARTICLES Ferrets Canine patient emits toxic gas, sending veterinary staff to hospital Common commercial rodenticide thought to be cause of poisoning. Ferret behavior and enrichment (Proceedings) Healthy ferrets: Inquisitive, alert and curious, bright eyes, will often eat if offered favored treats Common diseases of ferrets (Proceedings) Tumor of the beta cells in the pancreas that secrete excessive levels of insulin. Utah cat tests positive for H1N1 flu It's believed to be the second confirmed case in a cat, and its owners had the virus. AVMA Web site answers H1N1 questions for veterinarians, pet owners Schaumburg, Ill. -- The American Veterinary Medical Association has made new information available on its Web site for veterinarians and pet owners who have questions about H1N1 influenza in light of recent detection of the virus in an Iowa cat. Growth of exotics climbs along with illegal importation problem The growth of the exotic pets industry brings with it some problems, including illegal imports which raise health concerns. Orthopedic surgery in small mammals (Proceedings) Fractures in small mammals generally involve the femur, tibia, and occasionally the humerus. Anemia in ferrets: Clinical case challenges (Proceedings) Ferrets are very similar to more 'traditional' companions in many ways. They also develop many similar disease processes. Ferret insulinoma: State of the union (Proceedings) Pancreatic islet beta cell tumors, more commonly known as insulinomas, have been well recognized and well documented in ferrets over the last 20 years.  MORE ARTICLES Flash Gunman threatens veterinary staff in Connecticut Walks into veterinary clinic saying he'll kill staff if dog is dead. The best way to address feline atopy Dr. Ian Spiegel provides a thorough rundown on this itchy issue in cats. Surviving the storm: Veterinary team survives Okla. tornado A clinic 'family' rides out the storm relying on each other. A tale of two veterinary hospitals Equine and small animal blend together in this big barn. Check out these new animal cartoons Grab some laughs between veterinary client visits! Suze Orman speaks to Fla. veterinary graduates When your aunt is a world-renowned financial guru, you still have veterinary school debt—you're just more excited about it. 24 books to change your life This list will keep you entertained—and maybe make you a better veterinarian. 5 bad habits of highly unsuccessful people Avoid these habits to help you reach your potential in veterinary practice. The dermatology toolkit This toolkit delivers team training, free client handouts, exam room education strategies and more, all designed to make it as easy as possible for veterinarians and their teams to explain dermatology issues to pet owners. (With an educational grant provided by Zoetis)  MORE ARTICLES Food Animal Flash Military veterinarians gain experience, help community in Belize Training exercise provides needed vaccinations for local livestock. Why small animal veterinarians should care about farm animals Concern for animals slaughtered in the U.S. should be part of the veterinarian's oath. Price tag of federal bio-defense lab rises for Kansas Funds for high-risk NBAF project secured in 2014 federal budget, but not without request for state matching funds. Federal agencies seek input on plan for veterinary oversight of antimicrobial use Producers who once ordered drugs direct from manufacturer will now need veterinary prescription. Veterinary caucus introduces bill to protect mobile practitioners HR 1528 would exempt veterinarians from DEA restrictions on transporting controlled substances. University of Tennessee large animal hospital nears completion Veterinary school hopes to regain full accreditation with $20.9 million expansion. DVMs receive student debt repayment awards from USDA Awards average $98,000; go to veterinarians who agree to work in underserved areas. H3N2v infection continues to spread Infections now reported in 10 states; contact with swine at agricultural fairs largely to blame, officials say. Anthrax confirmed in death of Colorado cattle Affected animals quarantined; people exposed to infection being monitored, treated.  MORE ARTICLES Front office Single-serve preventives This time-saving technique will help your veterinary staff stay on schdule and keep your clients happy. Step up your software Work smarter, not harder, with these tips and tricks to kick it up a notch with your veterinary practice management software. Submit your story for Firstline's 2012 Article Contest! Tell your best veterinary team-member story. Win $300. Get published. Photo gallery: 10 trucks for today's equine veterinarian Compare 2011 and 2012 models and learn whether the extra space for your veterinary drugs and gear in an extended bed means a drop in fuel MPG. 15 time-savers for the whole team Learn how to face your to-do list before it comes back to bite you. Turn an old veterinary container into a useful desk tool Meet your new favorite pen holder. Form: Sample travel sheet for veterinary practices Travel sheets improve communication and minimize missed charges during veterinary appointments. Workforce study slated for release in the new year Washington -- The results of a study commissioned four years ago to investigate the veterinary workforce needs in the United States is expected early in the new year, according to Jennifer Walsh at the National Academies of Sciences (NAS). Go green behind the scenes Here's an eco-friendly tip that you'll be sure to stick to.  MORE ARTICLES Hiring and firing Finding a fill-in veterinarian Dr. Jim Kramer offers suggestions for picking the right relief veterinarian. Message to WVC students: Exceed your boss's expectations Marsha Heinke urges attendees to aspire professional value, not just success. Specialty veterinary referral group recognized by Inc. Magazine BluePearl Veterinary Partners among top 100 companies noted for job creation. Job interviews are a two-way street While you're judging job applicants, they're judging you and your veterinary practice. Confidence and incompetence: How they affect a veterinary team Why incompetent people are so often promoted over their veterinary peers. Live from CVC: Seaside Animal Care owner Ernie Ward, DVM, outlines how to create a positive practice at CVC seminar Success relies on development, implementation and constant reinforcement of core values. The truth behind veterinary associates' restrictive covenants Does the word "contract" send shivers down your spine? Are your palms sweating just thinking about noncompete clauses and restrictive covenants? Let us ease your fears and set the record straight on what's legal. Scrubbing an underperforming employee in veterinary practice What to do when it isn't working out. Training tool: New veterinary employee orientation This form is an example of what you might give new hires on their first day at your veterinary practice.  MORE ARTICLES Law and ethics for managers Veterinary sales tax expansion tabled in Ohio--for now Ohio VMA has vocally opposed proposed tax, saying it would hurt economy further. Refusing to euthanize a healthy pet Should a veterinarian end an animal's life if there are options for a bright future? Tattling to the tax man What do you do when you find out a fellow veterinarian is cheating the government? Federal agencies seek input on plan for veterinary oversight of antimicrobial use Producers who once ordered drugs direct from manufacturer will now need veterinary prescription. Alabama veterinarians take sides on nonprofit spay-neuter clinics Bills introduced in state legislature would determine extent of nonprofit clinic limitations. Safeguard your practice against violence in the workplace Clinic safety expert offers four layers of protection and how to deal with confrontation. How many pets is too many? In an animal-loving culture, it can be difficult to know when to say when. While the right number of pets varies from person to person in veterinary practice, how do you know when you've had enough? 6 ways to fight the veterinary competition—without fighting Take a deep breath, hang up the gloves, and take a good look at these tips. They'll help you handle interclinic aggression without stooping to your competitor's level. Kennel assistant sentenced for animal cruelty A veterinary employee was recently sentenced 30 days in jail for starving her German shepherd in California.  MORE ARTICLES Leadership strategies for managers Surviving the storm: Veterinary team survives Okla. tornado A clinic 'family' rides out the storm relying on each other. You manage things; you lead people Understanding the difference between the action of management and the art of leadership is crucial to a successful veterinary practice. All's fair in love and veterinary practice partnerships Power struggles, disputes and hidden agendas aren't just fodder for TV shows—they're a reality in veterinary practice, too. Shards from a shattered glass ceiling Stop making excuses for your inadequacies as a leader in veterinary practice and start focusing on what you can do to improve. Safeguard your practice against violence in the workplace Clinic safety expert offers four layers of protection and how to deal with confrontation. Make over your veterinary career with Shawn McVey Image consultant Shawn McVey, MA, MSW, is here to help you make over your professional image by being the best friend you never wanted. Confidence and incompetence: How they affect a veterinary team Why incompetent people are so often promoted over their veterinary peers. Introducing the August 2012 Veterinary Economics: What's your problem? At Veterinary Economics, we're listening ... and we're here to help. 5 ways to get your rear in gear Don't just sit there—get up and be a better veterinary boss! But first, read these tips.  MORE ARTICLES Life balance for managers Veterinary first responders called into action Veterinarians lead emergency storm response. Surviving the storm: Veterinary team survives Okla. tornado A clinic 'family' rides out the storm relying on each other. Suze Orman speaks to Fla. veterinary graduates When your aunt is a world-renowned financial guru, you still have veterinary school debt—you're just more excited about it. Too close to tragedy Veterinarians who raced in Boston Marathon ask "what if?" Hey, veterinarians: It's time to get our sexy back These tips can spice up your professional life now and build stamina for the years to come. Check your balance: Discovering what motivates you as a veterinarian It's easy to lose sight of why we got into the veterinary profession. But we can get our vision back. Fit to Practice: Beat the working lunch blues Powering through the noon hour is OK. But that doesn't mean you get a free pass to eat poorly. From Ernie Ward: 4 tips for staying healthy while traveling With a little pre-planning, you can maintain good food and fitness habits. How to figure out if you're successful—in veterinary practice or simply in life Rather than going by society's rules, ask yourself one key question.  MORE ARTICLES Managing clients How do veterinarians even function? I really worry about some of my veterinary clients. And I know lots of people worry about me. How veterinary clients ruin everything So you've crafted the perfect schedule. Too bad pet owners have to show up and wreck it. Do your part to prevent dog bites A few simple reminders can keep veterinary clients protected in potentially dangerous situations. Pet insurance blowback Jeff Rothstein offers advice for when your veterinary clients get turned down for pet insurance. And in this corner, Grandpa with the cane This old man was about to open a can of whoop a** in my veterinary clinic parking lot. Put pounds on your veterinary practice—in a good way Create a fit, toned hospital that won't run out of steam before you reach your goal. Use advice from "The Biggest Gainer" coaches and participants to shape up the financial health of your practice and reach your best in fiscal fitness. And the Biggest Gainers are … Meet three veterinary practices that beefed up their financial well-being by participating in a four-month fiscal fitness program. Insurance company analyzes cost of veterinary treatment vs. cost of prevention Cost analysis of the five most common preventive pet conditions in 2012 revealed. Voodoo diarrhea and other 'emergencies' Clients have their own ideas about what merits a late phone call.  MORE ARTICLES Managing team members Surviving the storm: Veterinary team survives Okla. tornado A clinic 'family' rides out the storm relying on each other. Hey, veterinarians: It's time to get our sexy back These tips can spice up your professional life now and build stamina for the years to come. Be vigilant with controlled veterinary drugs Substance abuse can easily run rampant in a veterinary clinic environment. Make sure you—and your practice—are protected. Oh, baby! 8 risks to avoid in your veterinary practice during pregnancy Whether you're expecting or you work with someone who is—or might one day—review this list of risks in veterinary practice and plan how to keep everyone in the workplace safe. Ask Shawn: Shine light on a moonlighter For the past few years, our veterinary practice's kennel business has been declining. I recently learned that an employee pet-sits for clients on the side. The other day a client approached me in an exam room asking if I was the employee who offered pet sitting. When I told him we board pets at the clinic, he said, "Oh dear, I hope I don't get someone in trouble." In fact, the moonlighting employee gave him a tour of our kennel just last week. I realize some people want a more personal approach, but the fact that the pet sitting is a secret going on behind the owner's back bothers me. Help! —Blindsided by boarding Structure meetings for success Use this guide to create vaccination standards of care for your veterinary practice. My veterinary team looks shabby, not chic I'm a practice manager at a hospital where several team members, including a doctor, come to work looking like they just rolled out of bed. When I hired all of these people I went over the dress code, which includes professional attire, clean scrubs, doctors in white coats, and neat hair. I want our practice to present a well-put-together, professional appearance. Our clients are judging us from the minute they walk in the front door. I've addressed workplace attire at staff meetings and in the employee handbook, but it doesn't seem to stick. What's the next step?—Dressed for Success Finding a fill-in veterinarian Dr. Jim Kramer offers suggestions for picking the right relief veterinarian. Vaccinations: The next step Follow these "next steps" to make sure your veterinary team is prepared to promote pet wellness and stress the value of vaccinations.  MORE ARTICLES Managing the money Veterinary sales tax expansion tabled in Ohio--for now Ohio VMA has vocally opposed proposed tax, saying it would hurt economy further. Your time = your money Want to realize a return on your veterinary school investment? It's as simple as charging for your services—all of them. Three veterinary hospital construction nightmares—and how to avoid them Expanding your veterinary practice into a new facility doesn't have to keep you awake at night—if you take necessary precautions ahead of time. Hey, veterinarians: It's time to get our sexy back These tips can spice up your professional life now and build stamina for the years to come. 2 ways to pay fairly in veterinary practice Q. Illinois law states that I receive time-and-a-half for overtime, which is more than 40 hours in a work week. But when I work 35 hours one week, then 45 hours the next week, my boss doesn't pay me overtime because it balances out to 80 hours in a pay period. What's right, and what should I do? Three new clients and other important numbers Study neighborhood demographics to get a glimpse of your veterinary practice's future. Fact: Debt doesn't discriminate Veterinarians aren't the only ones saddled—our clients deal with it, too. Ohio VMA opposes proposed sales tax on veterinary services Ohio Veterinary Medical Association executive director says budget bill would affect animal and human health. The humane movement: The challenge and the future of the veterinary profession Veteirnarians should avoid direct opposition of animal welfare groups during this cultural shift.  MORE ARTICLES Managing your time Hey, veterinarians: It's time to get our sexy back These tips can spice up your professional life now and build stamina for the years to come. Janet Donlin named CEO of AVMA PLIT PLIT assists member veterinarians with malpractice insurance and other business-related protections. Five-minute wellness: Preventive veterinary care that lets the team take charge This veterinarian's unorthodox system thrilled employees, let doctors focus on medicine and quintupled practice revenue. Top veterinary news trends in 2013 A look to what we'll be talking about in 2013. Step up your software Work smarter, not harder, with these tips and tricks to kick it up a notch with your veterinary practice management software. Random inspections snare 20 veterinary clinics Boston — Random inspections by the Massachusetts state board resulted in fines for 20 veterinary hospitals for having expired medications On guard Threats to personal, business and client privacy can come from all directions. Phishing scams: Stay off the hook Use better e-mail practices to protect yourself and your veterinary practice from criminals trying to snatch personal information. Crazed over poor communication and chaos? Try Firstline Live Two in-the-trenches managers will provide you and your team with practical solutions for getting it all done—together.  MORE ARTICLES Managing yourself Hey, veterinarians: It's time to get our sexy back These tips can spice up your professional life now and build stamina for the years to come. Why you shouldn't follow your passion Are you barking up the wrong tree by leading with what you love in life, rather than what you're good at? Too close to tragedy Veterinarians who raced in Boston Marathon ask "what if?" Refusing to euthanize a healthy pet Should a veterinarian end an animal's life if there are options for a bright future? What not to do as a new veterinary practice manager Management moves to avoid and embrace Help! I'm a veterinary micromanager! Fight the urge to take over the tasks you just delegated. Tattling to the tax man What do you do when you find out a fellow veterinarian is cheating the government? You manage things; you lead people Understanding the difference between the action of management and the art of leadership is crucial to a successful veterinary practice. Ohio Veterinary Medical Association elects new president Patricia Haines accepts new role; three awards given at Veterinary Medical Association's annual conference.  MORE ARTICLES Market trends The dvm360 Five: Episode 12 The Five looks at new flea-product labeling, a shark-wrestling veterinarian, and expert advice on marketing and client communication.  MORE ARTICLES Marketing for managers Posts and tweets about dermatology Use your social media network to raise awareness about skin conditions with veterinary clients. Questions from the dental trenches: The practical side of veterinary dentistry Common veterinary inquiries from lectures about marketing, client compliance and much more. Posts and tweets about senior pets Use your social media network to educate clients and raise awareness about senior pets with these tweets and posts. Posts and tweets about heartworms Use your social media network to educate clients and raise awareness about heartworms with these tweets and posts. And the Biggest Gainers are … Meet three veterinary practices that beefed up their financial well-being by participating in a four-month fiscal fitness program. Posts and tweets about vaccines Use your social media network to educate clients and raise awareness about pet vaccines with these tweets and posts. 5 ways to rock veterinary practice marketing Forget fancy logos, social media strategies, and branding. It's time build your marketing from the team up. Good deeds are your new Yellow Pages Looking for your next big marketing idea? Skip the old-school approach and promote the good stuff you and your veterinary staff are doing instead. How to be Google's No. 1 veterinary clinic You don't have to Google the answers to this one—they're right here.  MORE ARTICLES Marketing for techs Posts and tweets about dermatology Use your social media network to raise awareness about skin conditions with veterinary clients. Posts and tweets about senior pets Use your social media network to educate clients and raise awareness about senior pets with these tweets and posts. And the Biggest Gainers are … Meet three veterinary practices that beefed up their financial well-being by participating in a four-month fiscal fitness program. Posts and tweets about heartworms Use your social media network to educate clients and raise awareness about heartworms with these tweets and posts. Posts and tweets about vaccines Use your social media network to educate clients and raise awareness about pet vaccines with these tweets and posts. 5 ways to rock veterinary practice marketing Forget fancy logos, social media strategies, and branding. It's time build your marketing from the team up. Posts and tweets about nutrition and obesity Use your social media network to educate clients and raise awareness about nutrition and obesity with these tweets and posts. Posts and tweets about diagnostics Use your social media network to educate clients and raise awareness about the importance of diagnostics with these tweets and posts. Live from CVC: Website and e-mail tips: Marketing your veterinary practice in the digital age At CVC Kansas City this week, Dr. Dave Nicol, author of the e-book The Yellow Pages Are Dead: Marketing Your Veterinary Practice in the Digital Age, presented to an eager crowd some website and e-mail strategies to help you market your veterinary practice. Here are his top tips.  MORE ARTICLES Money matters for techs Financial figures veterinary team members actually want to know Gary Glassman, CPA, who spoke at the CVC in Washington, D.C., says receptionists and technicians benefit from being aware these numbers. Why are veterinary visits declining, and what can I do about it? Chapter 4 of a nine-part video series about the Veterinary Care Usage Study by Dr. Karen Felsted, CEO of the National Commission on Veterinary Economic Issues. 3 ways to help cash-strapped clients Your patients didn't cause the recession, and they're not responsible for your clients' money woes. But they still need essential veterinary care. It's up to you to help your clients figure out how to pay for these services̬and sometimes that means thinking outside the box. Forget a vacation—pets need their meds! A new study reveals Americans—and Europeans—will give up luxuries for animal necessities. Trends in veterinary medicine and how this impacts your practice Trend #1: The Recession, chapter 1 of a four-part web presentation by Dr. Karen Felsted, CEO of the National Commission on Veterinary Economic issues. Fight your fear of pet insurance paperwork Overwhelmed by the thought of recommending pet insurance because of the administrative work involved? Don't fret. These tips can simplify the process and make pet insurance pay for your veterinary practice. Top 10 ways to let money walk out the clinic door Use these tips to sabotage your practice—and your livelihood Video: Contribute more, earn more Improve yourself so wages will follow. Is the recession over? Here's a look at how the economy has affected your veterinary practice, your clients, and your patients.  MORE ARTICLES Office efficiency Hey, veterinarians: It's time to get our sexy back These tips can spice up your professional life now and build stamina for the years to come. Safeguard your practice against violence in the workplace Clinic safety expert offers four layers of protection and how to deal with confrontation. Five-minute wellness: Preventive veterinary care that lets the team take charge This veterinarian's unorthodox system thrilled employees, let doctors focus on medicine and quintupled practice revenue. Cute kitten photos: Is this making you more productive at the veterinary practice? A study shows that looking at cute animals can improve productivity. Veterinarians and veterinary team members: Get crackin'! Step up your software Work smarter, not harder, with these tips and tricks to kick it up a notch with your veterinary practice management software. How to think like an entrepreneur in veterinary practice Thinking creatively is critical if you want to rise above the competition and the noise of other veterinary practices. The real future of veterinary pharmacy New competition and proposed prescription legislation are tough pills to swallow. Phase training program for veterinary receptionists Train your veterinary receptionists right from the beginning. Random inspections snare 20 veterinary clinics Boston — Random inspections by the Massachusetts state board resulted in fines for 20 veterinary hospitals for having expired medications  MORE ARTICLES Other food animal species Federal judge orders FDA to start proceedings over subtherapeutic antibiotic uses Animal Health Institute says order diverts resources from current stakeholder activity. States seek limitations on nontherapeutic antibiotic uses in food animals Some lawmakers in Minnestota and West Virginia are working on limiting nonmedicacl uses of antimicrobials in food animals. Idea Exchange: Shower curtain liners help keep it clean in a mixed-animal practice Lining the ground helps ease the cleanup of large-animal births or prolapses. USDA revises standards for humane cattle slaughter National Report — New standards triggered by the record-breaking beef recall in 2008 are taking effect this year, according to the U.S. Department of Agriculture's Food Safety and Inspection Service (FSIS). Coccidiosis in new world camelids (Proceedings) A variety of parasites affect the gastrointestinal tract of New World camelids. Some of these are unique to camelids, but many also infest or infect ruminants, other domestic animals, cervids, or other wildlife as well. As a rule, parasitic infections are more associated with ill thrift than more specific and overt signs of GI disease, such as diarrhea or colic, but as such, they are among the most common causes of poor-doing in domestic camelids. Practical fluid therapy (Proceedings) The goals of fluid therapy in camelids are similar to those in other species. The mechanics and details are somewhat different. Of the possible routes, oral and intravenous are the major routes used to correct problems of hydration. Subcutaneous, intraperitoneal, and intraosseus administration all have specialty applications, but are not useful or necessary in most situations. Hypertriglyceridemia and other disorders of lipid metabolism (Proceedings) The fed camelid supplies most of its body energy needs through the short chain fatty acid products of gastric fermentation. These are made in roughly the same proportion as in ruminants on similar diets, with the difference that the camelid gastric wall does not appear to convert butyrate to its ketone form. Short chain fatty acids may be oxidized by most tissues. Abdominal discomfort in llamas and alpacas: causes and clinical characteristics (Proceedings) The subject of abdominal pain in camelids has been addressed a number of times over the years, with the discussion becoming progressively more detailed as we gain experience with these species. We were truly learning from scratch, as the South American approach (hands off and deal with the consequences) was generally unsuitable to North American tastes. Small ruminant parasite control (Proceedings) The most common reason for anemia in the small ruminant is internal parasitism. Hemonchus contortus (the barber pole worm) is a voracious bloodsucker that typically resides in the abomasum. The condition may occur in both young stock and adults alike. With the ever increasing issue of parasite resistance, practitioners will be faced with the severely anemic small ruminant. Providing that there are no other serious disease conditions, these cases can have successful outcomes.  MORE ARTICLES Patient care for techs 3 remarkable stories of veterinary rehab recovery What do a pit bull suffering from fibrocartilaginous embolism, a Labrador retriever with chronic severe elbow dysplasia, and a beagle with ventral slot decompression have in common? These precious pooches are rehabilitation success stories that teach us to never give up hope. Veterinarians lend a hand in horse health Rural Veterinary Experience Teaching and Service (RVETS) travels to rural communities that rely on horses to survive. The 3 times rule helps lock in stools In addition to educating clients about zoonoses and sending parasite prevention reminders, Nancy Potter, a Firstline Editorial Advisory Board member and practice manager at Olathe Animal Hospital in Olathe, Kan., says her practice uses the "three times" rule to make sure pets get fecal exams. Dental corner: Helping an apprehender prehend A veterinary team works together to help a police dog with two fractured maxillary canine teeth. Share your tried-and-true tips How do you do it—whatever it may be—better? Veterinarians: Create a nook with a towel and a tube Give small patients a comfortable, stress-free place to rest. Dental corner: Assisting a cat with a jaw fracture A feline suffers from a fractured mandible after a car accident. Attack veterinary clients' anesthesia fears When clients hesitate to have their pet put under, be primed to pounce on their misconceptions, bat down myths about anesthesia, and strike back with facts and recommendations customized to their pet's condition. Comfort waiting veterinary patients Give anxious dogs relief during their stay.  MORE ARTICLES Patient welfare for techs Veterinarians lend a hand in horse health Rural Veterinary Experience Teaching and Service (RVETS) travels to rural communities that rely on horses to survive. Rural Area Veterinary Services provides care to 8,600 pets Nonprofit organization travels across the map to treat pets in rural communities. What to do if you suspect a client is an animal hoarder Trust your gut and take action if you see red flags. Q&A: How can I help obese veterinary patients? Q: What can I do when a pet's number on the scale just won't budge? Protect horses from heat exhaustion and heat stroke As the weather heats up, so does the incidence of heat exhaustion and heat stroke in horses. Combat pets' fear during visits In this video segment, Dr. Marty Becker talks about basic steps veterinarians and veterinary team members can take to help pets feel calmer during veterinary visits. Why are veterinary visits declining, and what can I do about it? Chapter 4 of a nine-part video series about the Veterinary Care Usage Study by Dr. Karen Felsted, CEO of the National Commission on Veterinary Economic Issues. Kennel fire: Patient recovery photos View photos of patients recovering from carbon monoxide poisoning and smoke inhalation after surviving a kennel fire. When tragedy strikes: Carbon monoxide poisoning in pets When a veterinary kennel catches fire, team members pull together to save lives.  MORE ARTICLES Personal finances for managers SLIDESHOW: Financial guru Suze Orman gives commencement address at the University of Florida Orman's niece, Katelyn Stender, DVM, was a graduate. Suze Orman speaks to Fla. veterinary graduates When your aunt is a world-renowned financial guru, you still have veterinary school debt—you're just more excited about it. Fact: Debt doesn't discriminate Veterinarians aren't the only ones saddled—our clients deal with it, too. Top 10 ways to feel rich even when you're broke You can live large even when you're paying off student debt. New York Life bails as AVMA health insurance underwriter GHLIT working to transition members to new plan by the time coverage runs out Dec. 31, 2013. Can this veterinary practice be saved? A few months ago, this husband-and-wife practice owner team was at a crossroads. Not sure whether to persevere or give up on their recently purchased veterinary practice—and completely out of ideas—they called Veterinary Economics for help. This is their story. Americans struggling to turn retirement savings into income Whether you're fresh out of veterinary school or approaching retirement, it's important to keep a close eye on your savings. 7 deadly veterinary practice management sins If you're the boss, be aware of how your behavior affects your employees' productivity. Two-thirds of Americans say they won't be able to retire The silver lining is that most of them like their jobs, their bosses, and their co-workers.  MORE ARTICLES Rabbits Exotic small mammal elective surgery (Proceedings) Rabbits should be spayed anytime after 5 months of age. When very young, the uterine horns and ovaries are very tiny making identification challenging. Understanding and managing behavior problems in rabbits (Proceedings) Educate clients early to monitor for these behavioral changes. Growth of exotics climbs along with illegal importation problem The growth of the exotic pets industry brings with it some problems, including illegal imports which raise health concerns. Practical anatomy and physical examination: Ferrets, rabbits, rodents, and other selected species (Proceedings) Although the principles of examination and care are universal in all species, familiarity with normal anatomy is essential in recognizing abnormal conditions. Exotic companion mammal intubation and anesthesia (Proceedings) Endotracheal intubation is the placement of a tube that extends from the oral cavity into the trachea. The pneumonias of small mammals (Proceedings) Pneumonia is a common presenting complaint in exotic companion mammals. Critical care for small exotic patients (Proceedings) Although the principles of critical care are universal in all species, veterinarians face a unique set of challenges when dealing with small mammals. How I treat gastrointestinal stasis in small herbivores (Proceedings) Rabbits, chinchillas, and guinea pigs are monogastric, hind-gut fermenters; all have a functional cecum and require a high-fiber diet. Small mammal anesthesia – rabbits and rodents (Proceedings) Rabbits and rodents are popular pets in urban society because they require little space, are relatively easy to care for, and are a species with which the client can develop a bond.  MORE ARTICLES Reptiles Pets & Vets: Sea turtle receives skull surgery at NC State These photos show how a team of 10 veterinarians successfully completed an experimental skull surgery on a green sea turtle. Recent Salmonella outbreaks associated with small turtles Outbreak strains of the bacteria infect 124 people from 27 states, CDC reports. How to make a turtle "open wide" A solution for opening turtles' and tortoises' mouths for medication or tube feeding. Importation of four snake species banned from the United States National Report — U.S. officials banned the import of four snake species in an effort to protect the Everglades National Park in Florida. CDC issues warning following new Salmonella outbreak in pet water frogs Atlanta, Ga. — Officials from the Centers for Disease Control and Prevention are warning consumers and veterinarians to be cautious about buying African dwarf frogs from a California breeding facility. Today's Daily Dose: Reptile maturity Learn why preovulatory stasis may be seen in relatively young captive reptiles. Rattled by a rattler It's hard to forget your first rattlesnake bite—my intern certainly hasn't. Clinical aspects of reptile anatomy and physiology (Proceedings) The Class Reptilia consists of over 6,500 species, but only a few dozen species are likely to be encountered with any regularity in general practice. The diversity within the Class Reptilia necessitates the description of generalities. Reptile radiology (Proceedings) Diagnosing disease in reptiles can be a challenge for even the most experienced veterinarian. The clinical signs exhibited by these ectotherms are often subtle and physical findings are seldom pathognomonic.  MORE ARTICLES Revenue Veterinary sales tax expansion tabled in Ohio--for now Ohio VMA has vocally opposed proposed tax, saying it would hurt economy further. Spreadsheet: Veterinary client rechecks Check your veterinary client rechecks with this tool. Your time = your money Want to realize a return on your veterinary school investment? It's as simple as charging for your services—all of them. Spreadsheet: Veterinary staff analysis Find out if you're paying your veterinary staff the right amount. AVMA workforce study identifies 12.5 percent excess capacity in veterinary services Veterinary Workforce Simulation Model introduced to gather key data to better understand profession and its economic woes. Ohio VMA opposes proposed sales tax on veterinary services Ohio Veterinary Medical Association executive director says budget bill would affect animal and human health. The humane movement: The challenge and the future of the veterinary profession Veteirnarians should avoid direct opposition of animal welfare groups during this cultural shift. Three new clients and other important numbers Study neighborhood demographics to get a glimpse of your veterinary practice's future. AAHA says veterinary hospitals can grow revenue despite economy Data suggests focusing on clients and preventive care could bring profession an additional $350 million.  MORE ARTICLES Salary, benefits, debt SLIDESHOW: Financial guru Suze Orman gives commencement address at the University of Florida Orman's niece, Katelyn Stender, DVM, was a graduate. Veterinary sales tax expansion tabled in Ohio--for now Ohio VMA has vocally opposed proposed tax, saying it would hurt economy further. Suze Orman speaks to Fla. veterinary graduates When your aunt is a world-renowned financial guru, you still have veterinary school debt—you're just more excited about it. U.S. representatives reach across the aisle to form veterinary caucus Veterinarians-turned-politicians plan to give bipartisan support to veterinary health issues. Veterinarian reacts to New York Times article on debt Although focused on the negative influence of rising debt and decreasing demand in the veterinary profession, article offers hope for at least one veterinarian. AVMA announces platform for GHLIT private health exchange First phase of exchange will focus on the needs of veterinarians 65 and older. GHLIT to establish private health insurance exchange, CEO says Members will be able to 'shop and compare' insurance plans this spring. Top 10 ways to feel rich even when you're broke You can live large even when you're paying off student debt. Death to debt: Veterinarians are not alone in the debt debacle Lessons from human medicine shed light on veterinary student debt.  MORE ARTICLES Skill builders for techs Do more, earn more Ready for a raise? Consider these six surefire steps to increase your value to your veterinary practice. Anesthetic monitoring savvy Understanding and interpreting data from a multi-parameter monitor is paramount to a successful anesthetic experience in veterinary practice. Consider this advice to understand these vital values and explore what to do when you encounter abnormalities. Fit to practice: 8 ways to eat healthy when life is hectic Stop unwrapping your meals. Learn how to eat better to feel better—even when your schedule is swamped. Fit to practice: Save your life with a smoothie (or at least lose a couple of pounds) Load up the fruits and veggies, break out the smoothie. It's time the win the Battle of the (Belly) Bulge one smoothie at a time. How checklists help veterinary clients and save pets' lives Make your veterinary practice better, one step at a time, by implementing a way to track systems, procedures, and client preferences. 5 ways to fight animal cruelty at your veterinary practice Document everything, and four other tips to help identify and report potential animal abuse Nutrition and the diabetic pet Help clients offer their diabetic pets better veterinary nutrition to improve their health. Make pillows to comfort your veterinary patients This is comfort made sew easy. Quick tip: Guide client surfing Turn Dr. Clients into savvy searchers.  MORE ARTICLES Small mammals Idea Exchange: In exotics, secure your stethoscope for hands-free monitoring A way to make sure your stethoscope stays out of the way during anesthetic monitoring. PMI Nutrition International issues voluntary recall of exotic pet foods PMI Nutrition International initiated a voluntary recall of four varieties of its LabDiet and Mazuri feed products. Idea Exchange: How to make a tourniquet for exotic patients A helpful tip for ferrets, guinea pigs, small reptiles, and birds. Common diseases of ferrets (Proceedings) While insulinomas are rarely cured, most affected ferrets can be reasonably controlled and will often live months to years following diagnosis. Hedgehog wellness (Proceedings) The African pigmy hedgehog (Atelerix albiventris) has become a very popular pet in the early 1990's. They were a fad that hit the 'get rich quick' crowd initially but now has a small but very loyal following. Clinical techniques in small mammals (Proceedings) Without a doubt, exotic mammals are becoming increasingly popular as pets and owners recognize that these animals are often very good pets, and ask their vet for good advice and treatment. Common diseases of guinea pigs (Proceedings) Sebaceous glands are abundant along the dorsal surface of the guinea pig and around the anal opening. These sebaceous glands are testosterone dependent and the sebaceous secretions can be excessive in the adult male. May see clumping of hair and can lead to dermatitis in this region. Exotic mammal anesthesia (Proceedings) The biggest concern with all exotic animals under anesthesia is hypothermia. Other main concerns include airway access, intravenous access, pain management, and hemorrhage. Common surgical procedures in small mammals (Proceedings) When a pet is sick clients will often do some research and find that diet and environment is incorrect. Many times they make those changes just prior to their visit and report to you only the recent diet and environment. It is up to you and your staff to find out what the real situation is that the patient has been in prior to the visit.  MORE ARTICLES Staff pay One cat, four cats, 10 cats ... more? Q: How many pets per team member does our practice need to pay for? When faced with disaster, veterinary practices need a plan In the wake of Superstorm Sandy, all veterinary practice owners should make disaster plans a priority, expert says. Give the right veterinary employee discount What's reasonable and what's excessive for discounted veterinary services? What's in your paycheck? Salary negotiations are a balancing act for veterinary practice owners and associates. Know how to pay for veterinary services rendered With production-based pay, who gets credit for the "sale" of a plan and who gets credit for services rendered? 5 things veterinary practice owners need to know about healthcare reform The Supreme Court has upheld a majority of the Affordable Care Act. So now what? Compensate for community kindness Q: Our veterinary practice often plans outreach activities for the community. Can we require team members to attend these events on their own time? If so, how should we compensate them? Don't let veterinary team member raises raise your blood pressure Be smart about the costs of employing veterinary team members and make sure you can pay for what you promise States probe pay for DVMs State survey shows some veterinarians make far below the national average.  MORE ARTICLES Student news Veterinary first responders called into action Veterinarians lead emergency storm response. Midwestern University joins AAVMC as 29th U.S. veterinary college Private veterinary college ready to enroll inaugural class in Arizona. SLIDESHOW: Financial guru Suze Orman gives commencement address at the University of Florida Orman's niece, Katelyn Stender, DVM, was a graduate. Suze Orman speaks to Fla. veterinary graduates When your aunt is a world-renowned financial guru, you still have veterinary school debt—you're just more excited about it. Pets and Vets: Orphaned in wildfire, bobcat released back into the wild 'Chips' was found last summer in a wildfire in Plumas National Forest. Fast forward for veterinary school The University of Arizona is exploring a veterinary school that's faster with more intensity. If the plan passes, students could obtain a degree in four or five years instead of eight—and potentially halve their debt. Eat, pray, practice: Veterinary medicine in India This veterinarian's journey came full circle when he returned to India to open the first private veterinary college in his homeland. Deadline looms for veterinary loan repayment program Veterinarians willing to work in underserved locations, disciplines can receive up to $25,000 per year. Additional funding OK'd for Kansas biolab Price tag now tops $1.2 billion.  MORE ARTICLES Students flash Veterinarians lend a hand in horse health Rural Veterinary Experience Teaching and Service (RVETS) travels to rural communities that rely on horses to survive. The humane movement: The challenge and the future of the veterinary profession Veteirnarians should avoid direct opposition of animal welfare groups during this cultural shift. The fastest path veterinarians can take to unhappiness Learn to compare yourself to other veterinarians in a healthy way. Four generations present opportunities and management challenges in veterinary practice The ability to connect with the full spectrum of age groups can increase effectiveness with veterinary clients and employees. Find what's lurking in your veterinary employment contract Arm yourself with an ally when negotiating your employment terms. UGA sees new long-awaited veterinary teaching hospital materialize Restored budget gives school more than $97 million to build new campus. Death to debt: Veterinarians are not alone in the debt debacle Lessons from human medicine shed light on veterinary student debt. Dogs in the midst of disaster Search and rescue canines bring comfort, relief to Sandy victims. A safer way to place chest tubes This technique involving a little soft tissue dissection reduces the chance of iatrogenic damage during placement.  MORE ARTICLES Survival skills Suze Orman speaks to Fla. veterinary graduates When your aunt is a world-renowned financial guru, you still have veterinary school debt—you're just more excited about it. Message to WVC students: Exceed your boss's expectations Marsha Heinke urges attendees to aspire professional value, not just success. Top 10 ways to feel rich even when you're broke You can live large even when you're paying off student debt. Veterinary vitality: Are you making time for what matters? Don't let the demands of life in veterinary practice stand in the way of your fitness and health goals. Learn how to carve out more quality time for you and reap the benefits both in and outside of practice. 5 worst veterinary clients An array of visitors pass through the doors of veterinarian offices. Some clients are more of an annoyance than a pleasure to work with. Here are the top five worst clients to deal with. 3 tips to surviving in a family-owned veterinary practice Somebody else's mom or dad, husband or wife, or son or daughter. It?s easy to feel on the outside when you have a front-row seat to personal relationships in the veterinary workplace. Use this advice from Firstline board member Shawn McVey to navigate tricky waters with style. How not to be a veterinary twit on Twitter Avoid these five tweeting styles that will get on your veterinary clients' and potential clients' nerves. Channel your inner entrepreneur for success Many veterinarians make their own way in business, just like other entrepreneurs. Find out if these traits help make you and your practice tick. The gender shift A new study says the female majority may be keeping men out of veterinary schools.  MORE ARTICLES Swine Recent animal welfare actions in the food industry Barry Kipperman says it's info small animal veterinarians should know. Why small animal veterinarians should care about farm animals Concern for animals slaughtered in the U.S. should be part of the veterinarian's oath. H3N2v infection continues to spread Infections now reported in 10 states; contact with swine at agricultural fairs largely to blame, officials say. USDA identifies emergency heat stress areas throughout the central United States Cattle, livestock at high risk for stress as heat indices reach dangerous levels. FDA appeals judge's order to take action on antimicrobial use Federal agency seeks to overturn court's ruling to start proceedings addressing concerns. FDA releases plans for monitoring food safety, antimicrobial resistance Initiatives focus on public health plus safety and effectiveness of animal feed and drugs. States seek limitations on nontherapeutic antibiotic uses in food animals Some lawmakers in Minnestota and West Virginia are working on limiting nonmedicacl uses of antimicrobials in food animals. AAVMC meeting addresses changing dynamics of food animal production Increasing global need for protein sources discussed at conference, along with how educational specialization could better serve future rural veterinarians. Federal judge orders FDA to start proceedings over subtherapeutic antibiotic uses Animal Health Institute says order diverts resources from current stakeholder activity.  MORE ARTICLES Taxes Veterinary sales tax expansion tabled in Ohio--for now Ohio VMA has vocally opposed proposed tax, saying it would hurt economy further. Contractor or employee? Make sure you get it right If the IRS or another government agency disagrees with your classification of a veterinary employee, you could be on the hook for major costs. 'Obamacare' reaches veterinary medicine New equipment tax could increase cost of care, experts say. Veterinarians: Obama vs. Romney and your taxes The presidential victor will put his stamp on four years of tax hikes and drops. See what's up for debate in 2013 and what your paystub and retirement funds will look like. Know your deduction limits and keep your veterinary practice out of trouble in 2012 Here are four new tax limits to watch for when you do your veterinary practice taxes in 2012. Cut corners on your veterinary practice payroll tax—at your peril Uncle Sam is stepping up efforts to investigate payroll-tax fraud. Don't let your veterinary practice get tangled up in a mess. IRS increases mileage deduction for mobile veterinary practices, other businesses Washington, D.C. ? The Internal Revenue Service (IRS) upped the mileage rate deduction to 55.5 cents for the last six months of the year. Hanging with Hafen: How to save money at tax time If you have the right accountant, you can use depreciation laws to your financial benefit. An expert guide to expensing equipment purchases New tax laws make it easier than ever to collect deductions on new veterinary equipment.  MORE ARTICLES Team building for techs Surviving the storm: Veterinary team survives Okla. tornado A clinic 'family' rides out the storm relying on each other. The VHMA Files: Got an idea? Run with it! On the road to veterinary practice improvement, carefully crafted solutions that involve the team win the race. Adjust your attitude to make way for service It's time to adjust your cat-titude to make way for service that leaves pet owners purring. Consider this advice to come up to scratch when clients visit your practice. Pumping up and running around: Your best team training tool Get down and dirty for the team. Three reasons veterinarians are not doomed Want to fix what's wrong with veterinary medicine? First, remember what's right. 10-minute drill: parasite prevention These three game-winning plays will take your veterinary team members through their paces with activities to refresh your parasite prevention skills and educate clients. Hire a nontoxic veterinary team When there's poison in your practice, teams sicken and fail to thrive. Consider this step-by-step approach to involve the whole team in hiring and take your team from toxic to terrific. My tonic for a healthy veterinary hire Before you choose your interviewees for a job, you'll want to develop criteria to sort the r?sum?s you receive. Osteoarthritis: What's your role in the veterinary practice? Follow the tools here and on the next pages to see how each team member can improve your client education.  MORE ARTICLES Team communication for managers Surviving the storm: Veterinary team survives Okla. tornado A clinic 'family' rides out the storm relying on each other. Hey, veterinarians: It's time to get our sexy back These tips can spice up your professional life now and build stamina for the years to come. Oh, baby! 8 risks to avoid in your veterinary practice during pregnancy Whether you're expecting or you work with someone who is—or might one day—review this list of risks in veterinary practice and plan how to keep everyone in the workplace safe. Structure meetings for success Use this guide to create vaccination standards of care for your veterinary practice. United States tick zones This handout gives your veterinary team the information they need about common ticks and tips to stay on top of prevention, region by region. A plague on your house! Stop presenteeism—working sick—from ruining your veterinary workplace. Tackling tick talks across the map Veterinary clients are often in the dark about the risk ticks present for their pets. Use these tips to tackle tough tick talks, region by region. Must we guard our speech at work? A team member at our veterinary practice has controversial decorations on her car, and our practice manager is worried that the materials will offend clients when they see the car parked in front of the veterinary practice. Does it violate the employee's right to freedom of speech if the manager asks her to remove the potentially offensive material?—Caught in the Middle Safeguard your practice against violence in the workplace Clinic safety expert offers four layers of protection and how to deal with confrontation.  MORE ARTICLES Team communication for techs Surviving the storm: Veterinary team survives Okla. tornado A clinic 'family' rides out the storm relying on each other. Practice life: The ABCs of a clean veterinary team Editor's note: Practice Life is a new column designed to offer tools to help your practice manage daily challenges, big or small, more efficiently When work makes you sick Sick over work—literally? Whether you only pick up the occasional pet mess or you're in the back treating animals every day, you need to know how to control zoonoses. 4 ways to be a great reviewee Consider this advice to stay positive when you're being reviewed at your veterinary practice. Zoom in on a perfect annual review Whether you're the reviewer—or the reviewee—it's time to embrace a new outlook on employee reviews. Hint: The manager may be doing them wrong. 5 steps to cleaner hands Use this advice from the Centers for Disease Control and Prevention to wash your hands the right way every time: Microchips: What's your role in the veterinary practice? Help make sure you're spreading the microchip message and improve the chances lost pets will find their way home: Fighting a five-finger discount in your veterinary practice Q: We have an inventory item that has repeatedly been short when counted. It's a very specific eye medication ordered in limited quantities, and only a handful of clients use the medication. One of the clients has recently been sent to collections, and she happens to be related to a team member. I fear that the missing medication is walking out of the clinic in the hands of an employee. How would you recommend that I approach this employee? We are prepared to fire her for the crime, but we have no proof that she's the culprit. Help! —Suspicious of sticky fingers Dental corner: Correcting a congenital cleft palate in your veterinary practice This veterinary hospital team works together to rid a Rhodesian ridgeback of a congenital cleft palate.  MORE ARTICLES Team conflict for techs 4 lessons in workplace rights Understand your workplace rights—whether you're a veterinary team member or manager—in four lessons from top employment attorneys. Safeguard your practice against violence in the workplace Clinic safety expert offers four layers of protection and how to deal with confrontation. A Cinderella story Our veterinary practice has a list of duties all team members are responsible for, but not everyone helps out. A few of us always get stuck doing all the work and staying late, and the manager chooses to ignore the issue because the team members who don't help are her cronies who always suck up and tell her she's right. There are many reasons I love my practice, and changing jobs just isn't an option right now. What can I do? —Cinderella Taming a talented, but contentious super-tech She's a valuable clinical asset to your veterinary team, but is her toxic energy really worth keeping around? Get a jump on office bullies Whether you're dodging their bark or their bite, there are many ways to beat a bully in veterinary practice. Consider these facts and advice from experts to handle conflicts with bosses and co-workers.