Articles by Nan Boss, DVM - dvm360
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Articles by Nan Boss, DVM

Coaching skills: Create a protocol for solving grievances

Aug 23, 2005

There are two things every employee wants to know ...

Recruit your team to improve communications

May 16, 2005

Consider these important steps to improve communication at staff meetings, or help resolve conflicts.

Avoiding conflict difficult, but important to good management

Feb 17, 2005

If you are upset or angry about something, you need to confront the situation. Avoidance of co-workers and strained relationships can result in further problems. However, this doesn't mean you have to confront immediately if you are too angry to be constructive right that minute.

Teamwork takes communication

Jan 9, 2005

"Happiness is not the absence of conflict but the ability to cope with it."

Establish a veterinary conference protocol

Oct 29, 2004

When you are attending a conference paid for by your hospital, your goal should be to learn as much as you can to share with the rest of the team.

Are you communicating your value to clients?

Sep 2, 2004

Value statements are tools you can use to communicate the value of your services to clients and to their pets.

Create a plan for employee discipline

Jul 1, 2004

Several years ago I attended a seminar entitled "Employee Discipline and Performance Mistakes." Afterwards, I wrote up a simple, step-by-step plan for dealing with common employee discipline problems, like tardiness, not following the dress code or standards of conduct, failing to compete tasks or checklists.

How to choose a practice consultant

Apr 1, 2004

Training Room

How to choose a practice consultant

Mar 31, 2004

Before you can choose a consultant you need to know what you want them to do for your practice.

Hospital Design
Hospital Design

A gutted building finds new life in Culver City, California

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