Aug 23, 2005
By:
Nan Boss, DVM
There are two things every employee wants to know ...
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May 16, 2005
By:
Nan Boss, DVM
Consider these important steps to improve communication at staff meetings, or help resolve conflicts.
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Feb 17, 2005
By:
Nan Boss, DVM
If you are upset or angry about something, you need to confront the situation. Avoidance of co-workers and strained relationships can result in further problems. However, this doesn't mean you have to confront immediately if you are too angry to be constructive right that minute.
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Jan 9, 2005
By:
Nan Boss, DVM
"Happiness is not the absence of conflict but the ability to cope with it."
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Oct 29, 2004
By:
Nan Boss, DVM
When you are attending a conference paid for by your hospital, your goal should be to learn as much as you can to share with the rest of the team.
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Sep 2, 2004
By:
Nan Boss, DVM
Value statements are tools you can use to communicate the value of your services to clients and to their pets.
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Jul 1, 2004
By:
Nan Boss, DVM
Several years ago I attended a seminar entitled "Employee Discipline and Performance Mistakes." Afterwards, I wrote up a simple, step-by-step plan for dealing with common employee discipline problems, like tardiness, not following the dress code or standards of conduct, failing to compete tasks or checklists.
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Mar 31, 2004
By:
Nan Boss, DVM
Before you can choose a consultant you need to know what you want them to do for your practice.
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AVMA
