Articles by Sarah Moser - dvm360
Articles by Sarah Moser

How an old veterinary hospital learned new tricks

Mar 1, 2014

Four years ago, The Animal Medical Center in New York brought on a CEO with a fresh perspective. Find out how her secrets for success could benefit your practice, too.

3 services veterinary clients really want

Apr 1, 2012

Here's how to make extra services work in your favor while pleasing clients.

Q&A: How do I explain EHV-1 to clients?

Jun 21, 2011

Dr. Jim Guenther offers guidelines for discussing equine herpesvirus with clients.

White knight syndrome

Mar 1, 2010

Don't just swoop in to save the day when a pet is sick. Remember that clients need care too.

Exam-room communication: Truth in numbers

Mar 1, 2010

These statistics reveal hard facts about average client interactions.

Communication: A finely honed skill

Mar 1, 2010

Ask open-ended questions to learn more from clients.

Small-scale success: Butterfield Animal Hospital

Feb 1, 2010

A smaller, more intimate practice suits this California doctor—and his clients—just fine.

Urban edge, green style

Jan 1, 2010

The city is best known for its steel production, but Pittsburgh, Pa., has a new crop of buildings that strive to be environmentally friendly. East End Veterinary Medical Centre brought this approach to veterinary medicine, with pleasing results.

"A dream home ... at work"

Dec 1, 2009

Catering to cancer patients and their owners, this doctor designed a facility that welcomes clients into a homey environment—with all the technology of a specialty oncology practice.

Hospital Design
Hospital Design

A gutted building finds new life in Culver City, California



Experience World-Class Veterinary Education
Missed the show or want a refresh?
Buy Audio Files

Click here