Jun 1, 2013
By:
Marty Becker, DVM
Build trust with veterinary clients by giving them your mobile phone number.
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May 1, 2013
By:
Marty Becker, DVM
Why doling out compliments to veterinary clients yields results.
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Apr 1, 2013
By:
Marty Becker, DVM
Educated guessing has its place in medicine, but not in client discussions.
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Mar 1, 2013
By:
Marty Becker, DVM
Don't let this piece of equipment get between your bond with clients.
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Feb 1, 2013
By:
Marty Becker, DVM
Make sure you're watching out for the best interests of the veterinary patient, not the owner.
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Jan 1, 2013
By:
Marty Becker, DVM
Stories about pet names help you keep track and give veterinary clients a chance to share why this particular pet is so beloved.
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Jul 1, 2011
By:
Marty Becker, DVM
Sometimes clients need a shoulder to cry on. That's when you can go beyond your role as a medical expert and offer much-needed emotional support.
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AVMA
