Mar 10, 2010
By:
Gina Toman, RVT
Saying the wrong thing to clients could result in misunderstandings about the care their pets need.
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Feb 2, 2010
By:
Gina Toman, RVT
This manager says clients and team members appreciate the efficiency of online forms.
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Jan 28, 2010
By:
Gina Toman, RVT
How to use mystery shoppers to improve client communications.
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Dec 11, 2009
By:
Gina Toman, RVT
These scheduling secrets will calm the chaos at your practice.
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Oct 14, 2009
By:
Gina Toman, RVT
Follow this simple rule to avoid long client wait times.
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Oct 1, 2009
By:
Gina Toman, RVT
Make talking about fleas less uncomfortable.
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Sep 30, 2009
By:
Gina Toman, RVT
Here's how to use Twitter and Facebook to your practice's—and clients'—advantage
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Aug 19, 2009
By:
Gina Toman, RVT
Posting client forms online saves pet owners' time and yours.
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Jul 24, 2009
By:
Gina Toman, RVT
Role-playing doesn't have to be hokey or scary. Here's how to do it right
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AVMA
