Articles by Mark Opperman, CVPM - dvm360
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Articles by Mark Opperman, CVPM

Who's in control?

May 1, 2008

A self-serving team member may be pulling the strings at your practice. Why are you letting it happen?

Total compensation statement

Apr 7, 2008

Use this Excel spreadsheet to show associates and team members how much you spend to employ them.

Don't let bad Internet reviews bite

Apr 1, 2008

Let's say you're casually googling your practice one day when you find a review that makes your eyes pop out of your head ...

Downloadable phone scripts

Mar 7, 2008

Evaluate the phone skills of receptionists at your clinic and others with these downloadable Excel documents.

House call compensation

Mar 1, 2008

I'm a house call veterinarian who'd like to continue to perform surgeries and take radiographs in order to maintain my skills. What's the appropriate amount of compensation for a veterinarian who allows me to use his or her hospital for these purposes?

Footprints = profits

Mar 1, 2008

Don't despair at few new clients. Just follow the feet!

The worst-case scenario survival handbook: Veterinary edition

Feb 1, 2008

Hurricanes. Embezzlers. Lawsuits. If you put the proper safeguards in place, you can stay out of trouble.

Starting an associate on ProSal

Jan 1, 2008

Q. My associate earns 22.5 percent of her total production. Of that, about 17 percent is wages and the remainder is fringe benefits. She also receives a bonus. How can I switch her to ProSal without giving away the farm?

A good boss lets bad eggs go

Jan 1, 2008

You show consistency as a boss and respect for your top employees when you terminate someone who needs to go.

Hospital Design
Hospital Design

A gutted building finds new life in Culver City, California

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