Jul 1, 2006
By:
W. Bradford Swift, DVM
Tough issues call for tough talks. Using the right approach and communicating effectively will help you get on the same page—and get on with work and life.
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May 1, 2006
By:
W. Bradford Swift, DVM
From divorce to debt, everyone deals with personal issues?and you
may feel you shoulder too big a burden. Use these strategies to
manage tough situations when they spill into the workplace.
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May 1, 2005
By:
W. Bradford Swift, DVM
I'd wanted to be a veterinarian since I was 7 years old, but after 12 years in practice, I didn't know if I could stand another day. I was frustrated, tired, and worn out by the constant stresses of practice, including staffing headaches, client turnover, and financial strains. And those stresses were having a profoundly negative influence on my personal life, too.
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Mar 1, 2005
By:
W. Bradford Swift, DVM
Think you're communicating--and selling--your services effectively? Here are some key points to consider to help you make powerful and persuasive recommendations to your clients
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Dec 1, 2004
By:
W. Bradford Swift, DVM
Growing up in the South, I quickly learned that there were certain subjects one simply should not talk about in mixed company--religion, politics, and money. There are similar touchy topics in business, such as pay raises and compensation plans, staff disagreements, a desire to make important changes in the practice, and disagreement about management styles. Although we'd like to avoid these topics, they need to be discussed.
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Oct 1, 2004
By:
W. Bradford Swift, DVM
What should I say when clients answer their cell phones during their pets' exams? I think they’d be irritated if I stopped exams to take personal calls.
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AVMA
