Oct 1, 2012
By:
Portia Stewart
Consider this quick guide to what you should - and shouldn't - say to lock in parasite prevention compliance.
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Sep 1, 2012
By:
Portia Stewart
Pet owners don't want their animals to hurt. But when you tell veterinary clients their pets are suffering, your words might also cause pain. Here's how to lessen the hurt and help pets and clients feel better.
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Jun 1, 2012
By:
Portia Stewart
Whether it's a budding workplace romance, best friend blues, or family drama, personal relationships can really wreck the peace in a veterinary practice. Practice management experts and team members who've been there will offer advice to keep personal relationships from interfering with professional life.
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Apr 1, 2012
By:
Portia Stewart
Every veterinary team member has a hand in safeguarding pets' health.
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Mar 1, 2012
By:
Portia Stewart
When veterinary clients bury their heads in the sand, they miss important recommendations. Here's how to get their attention.
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Dec 1, 2011
By:
Portia Stewart
In our high-tech world of e-mail, Facebook, and smartphones, it's getting harder every day to grab the attention of the people you work with—and people you serve. Consider these tips to make sure veterinary clients and co-workers hear your message every time.
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Nov 1, 2011
By:
Portia Stewart
Give compliments to show your true appreciation.
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May 1, 2011
By:
Portia Stewart
How to respond to "Can I buy this elsewhere?"
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May 1, 2011
By:
Portia Stewart
Knowing about the drugs your veterinary practice uses is becoming increasingly important as new products emerge and clients become more aware of options. Here's how to educate—and bond—with your clients using your drug expertise.
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AVMA
