Jan 1, 2010
By:
Mark Opperman, CVPM
Worried about your prices? Be more worried about the perception of value you're presenting to clients.
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Dec 1, 2009
By:
Mark Opperman, CVPM
Inspect your customer service and then fix it with these 5 strategies to build yourself a strong foundation of clients.
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Nov 1, 2009
By:
Mark Opperman, CVPM
Avoid invoices that aggravate clients. Consider these modified service codes.
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Oct 1, 2009
By:
Mark Opperman, CVPM
Buried beneath that pile of paperwork may lie a more profitable practice. Here's how to uncover it.
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Sep 1, 2009
By:
Mark Opperman, CVPM
Trust me—you have "10" employees in your town, no matter how small it is.
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Sep 1, 2009
By:
Mark Opperman, CVPM
How to replace underachieving team members with overachievers.
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Aug 21, 2009
By:
Mark Opperman, CVPM
A common complaint among veterinary team members is lack of respect in the workplace. Mark Opperman, CVPM, offers advice on how to properly communicate staff appreciation.
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Jul 1, 2009
By:
Mark Opperman, CVPM
Use this guide to protect your clients—and stay in the clear with the FTC after Nov. 1, 2009.
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Jun 1, 2009
By:
Mark Opperman, CVPM
They may smile and nod while visiting your practice, but what really goes on in your clients' minds? Find out with client questionnaires, Internet ratings, and mystery shoppers.
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AVMA
