Dr. Boss earned both her bachelor’s degree in biology and her veterinary degree at the University of Illinois. She worked at a mixed practice for two years before moving to the Milwaukee area, where she eventually purchased the Grafton Small Animal Hospital. Dr. Boss’s practice has grown from a one-doctor to three doctor practice and has quadrupled its gross production in six years. Dr. Boss has developed a complete set of handout materials for educating clients on pet care topics and veterinary procedures. She is a frequent speaker at national and regional veterinary meetings and her practice has won several national awards.
If you are upset or angry about something, you need to confront the situation. Avoidance of co-workers and strained relationships can result in further problems. However, this doesn't mean you have to confront immediately if you are too angry to be constructive right that minute.
Several years ago I attended a seminar entitled "Employee Discipline and Performance Mistakes." Afterwards, I wrote up a simple, step-by-step plan for dealing with common employee discipline problems, like tardiness, not following the dress code or standards of conduct, failing to compete tasks or checklists.