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Nan Boss, DVM
Contributing Author
Dr. Boss earned both her bachelor’s degree in biology and her veterinary degree at the University of Illinois. She worked at a mixed practice for two years before moving to the Milwaukee area, where she eventually purchased the Grafton Small Animal Hospital. Dr. Boss’s practice has grown from a one-doctor to three doctor practice and has quadrupled its gross production in six years. Dr. Boss has developed a complete set of handout materials for educating clients on pet care topics and veterinary procedures. She is a frequent speaker at national and regional veterinary meetings and her practice has won several national awards.
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Avoiding conflict difficult, but important to good management
February 17, 2005
By:
Nan Boss, DVM
If you are upset or angry about something, you need to confront the situation. Avoidance of co-workers and strained relationships can result in further problems. However, this doesn't mean you have to confront immediately if you are too angry to be constructive right that minute.
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Establish a veterinary conference protocol
October 29, 2004
By:
Nan Boss, DVM
When you are attending a conference paid for by your hospital, your goal should be to learn as much as you can to share with the rest of the team.
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Create a plan for employee discipline
July 1, 2004
By:
Nan Boss, DVM
Several years ago I attended a seminar entitled "Employee Discipline and Performance Mistakes." Afterwards, I wrote up a simple, step-by-step plan for dealing with common employee discipline problems, like tardiness, not following the dress code or standards of conduct, failing to compete tasks or checklists.
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AVMA
