Articles by Nan Boss, DVM - dvm360
Articles by Nan Boss, DVM

Nan Boss, DVM

Contributing Author

Dr. Boss earned both her bachelor’s degree in biology and her veterinary degree at the University of Illinois. She worked at a mixed practice for two years before moving to the Milwaukee area, where she eventually purchased the Grafton Small Animal Hospital. Dr. Boss’s practice has grown from a one-doctor to three doctor practice and has quadrupled its gross production in six years. Dr. Boss has developed a complete set of handout materials for educating clients on pet care topics and veterinary procedures. She is a frequent speaker at national and regional veterinary meetings and her practice has won several national awards.

Coaching skills: Create a protocol for solving grievances
August 23, 2005

There are two things every employee wants to know ...

Recruit your team to improve communications
May 16, 2005

Consider these important steps to improve communication at staff meetings, or help resolve conflicts.

Avoiding conflict difficult, but important to good management
February 17, 2005

If you are upset or angry about something, you need to confront the situation. Avoidance of co-workers and strained relationships can result in further problems. However, this doesn't mean you have to confront immediately if you are too angry to be constructive right that minute.

Teamwork takes communication
January 9, 2005

"Happiness is not the absence of conflict but the ability to cope with it."

Establish a veterinary conference protocol
October 29, 2004

When you are attending a conference paid for by your hospital, your goal should be to learn as much as you can to share with the rest of the team.

Are you communicating your value to clients?
September 2, 2004

Value statements are tools you can use to communicate the value of your services to clients and to their pets.

Create a plan for employee discipline
July 1, 2004

Several years ago I attended a seminar entitled "Employee Discipline and Performance Mistakes." Afterwards, I wrote up a simple, step-by-step plan for dealing with common employee discipline problems, like tardiness, not following the dress code or standards of conduct, failing to compete tasks or checklists.

How to choose a practice consultant
April 1, 2004

Training Room

How to choose a practice consultant
March 31, 2004

Before you can choose a consultant you need to know what you want them to do for your practice.

Hospital Design
Hospital Design

A gutted building finds new life in Culver City, California



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