Behavior, performance, and discipline problems just don't come across in email and text messages. Remind your manager (or yourself) that difficult conversations need to be face to face.

Getting the most out of your staff helps all involved.

Callers are customers-in-waiting. Make sure you show them the care you would someone standing in your clinic.

My practice regularly refers cases to a nearby specialty practice. Recently my own dog became sick, and the clinic offered me a disappointingly meager discount for its services. Am I expecting too much? Is there a standard for professional discounts?

Veterinarians in the emergency room and cancer wards can bond with clients, too. Find the warm and fuzzies in any hospital.

Use this fun game to reduce the amount of flies in your facility.

To help our clients nail down potty training, we give them a chart. Here's how it works ...

Give clients the tools and information they need to help them make a big decision.

Inundated with signs, slogans, and sales pitches, pet owners may fail to notice a key message that you've posted right in front of them.