Pamela Stevenson, CVPM
Pamela Stevenson, CVPM, is a practice management consultant who owns Veterinary Results Management Inc. in Durham, N.C.
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Stop judging clients
March 1, 2009
By:
Pamela Stevenson, CVPM
Eradicate assumptions to improve client and patient care.
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Payment procrastinators
May 1, 2008
By:
Pamela Stevenson, CVPM
Q. What do you do when clients say at checkout they want to pay later?
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Great expectations
April 1, 2008
By:
Pamela Stevenson, CVPM
Q. In the past, I occasionally gave discounts to friends and family. Now they expect the same generosity every time they visit. What do I do?
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The money's where the mouth is
March 1, 2008
By:
Pamela Stevenson, CVPM
Q Should I receive compensation or bonuses for the dental procedures I'm specially trained to perform?
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Turn up the dial on client education
January 1, 2008
By:
Pamela Stevenson, CVPM
Q When I discuss client education topics, I feel like clients are tuning me out. How can I make them listen?
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One appointment, three pets
January 1, 2007
By:
Karen Sabatini
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Pamela Stevenson, CVPM
Q: Clients sometimes schedule an appointment for one pet and show up with several. What should we do?
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I'm sick of overtime!
February 1, 2006
By:
Pamela Stevenson, CVPM
No one follows our time schedules—I regularly work at least 30 minutes after my shift was supposed to end. Is this fair?
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Feeling underappreciated
October 1, 2005
By:
Pamela Stevenson, CVPM
The doctor doesn't recognize or appreciate me. How can I let her know everything I do?
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AVMA
