Q: What should we do when veterinary clients accept a treatment plan with an estimate and then, after the procedure is done, reveal that they can?t pay the bill?

HR needn't be a headache. Here are some easy ways to make sure it's not.

Ask team members what they want, compare local wages, and consider offering more time off

Overhiring can reduce the cost of turnover.

How should I schedule team members' breaks?

Q. We employ a bookkeeper, a head technician, and an inventory manager who all share some of the management duties at my practice. I perform about four days' worth of management tasks a month. My partner and I are looking at a tiered approach to compensation—management will be compensated at 3 percent to 4 percent of gross. What goes into this figure?

Why do some of my team members seem to avoid work while others are so dedicated to it?

Q. I have a superstar on my team but the other team members hate her. What should I do?

Our client folders are arranged by last name, but approximately one-third of them are in the wrong place. Is it most efficient to file customer folders by name, or is there a better way?