Train new employees—or get your team on the same page—with expectation logs. Hint: Team members, you can master your skills to position yourself for a raise.
Customize expectation logs for each role in your practice to help train veterinary team members about your practice's expectations
When every team member offers the same message about pet care, there are no questions left in clients' minds about what they should do.
Be supportive of pet owners when they're faced with their cat's diabetes diagnosis. Use these communication techniques to ease the burn of this challenging disease.
You can handle their bark, but you don't want a bite. Firstline Board member Mandy Stevenson, RVT, offers tips for how each team member can stay safe in practice:
Q: Some of my co-workers have decided they don't like me, and they criticize my work constantly. What should I do?
Q What's the best way to keep track of expiration dates on drugs?
How do you keep your cool in stressful situations?
A gutted building finds new life in Culver City, California
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