As a veterinary team member, you expect the unexpected. Here's how to stay calm when dealing with stress.

See how a little mentorship can make a big difference.

What you see is not always what you get. So don't assume an overweight person is unhealthy—or a ratty-looking client doesn't want the best for his pet.

A practice manager charged into a new job with a legal pad and a menu of necessary improvements. After a successful stint, she ended up swallowing a heart helping of humility.

Confirm vs. remind: It matters

An angry client taught me to probe deeper to uncover the real reason behind his seemingly unreasonable behavior.