Nancy Potter
Nancy Potter is a Firstline Editorial Advisory Board member and the practice manager at Olathe Animal Hospital in Olathe, Kan.
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7 steps to a great team retreat
October 1, 2010
By:
Nancy Potter
Team-building retreats leave your veterinary team stronger, happier, and more efficient. Here's your guide to planning one.
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Photo gallery: 4 team retreat ideas
October 1, 2010
By:
Nancy Potter
Could your veterinary team members be just as happy—and productive—as these who are attend off-site team-building retreats?
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Q&A: How to adjust to a managerial role
March 1, 2010
By:
Nancy Potter
I've been promoted to manager and am having trouble transitioning into the role of disciplinarian rather than friend. How can I get along with my co-workers and be their boss?
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Got a minute, boss?
November 1, 2008
By:
Nancy Potter
As a practice manager, I'm constantly interrupted with non-urgent items like schedule questions. It's interfering with my other daily work. How can I set boundaries but remain approachable to my team?
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How to catch lost charges
May 1, 2008
By:
Nancy Potter
Q. How can we make sure we capture all the services performed during appointments?
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