Ms. Miller is a 1993 Graduate of the Columbus State Community College Veterinary Technician program. She has worked at Suburban Animal Clinic in Columbus Ohio since 1993 and now serves as the hospital manager (and fill-in technician) overseeing client education and service. She currently is president of the Ohio Association of Veterinary Technicians and serves on the Ohio Veterinary Medical Association Practice Act Task Force. She has spoken at the Midwest Veterinary Conference, AVMA and Western Veterinary Conference. She also served on the NCVEI Skills, Knowledge and Aptitude committee.
In recent articles I have talked about better record keeping and how to write a job description; both of these articles have one thing in common they require the entire team to be involved. So how do you motivate and keep the team going in the forward direction?