Sticker shock: Stop scaring clients with your veterinary fees
June 1, 2011
By:
Karen Felsted, DVM, CPA, CVPM, MS
,
John Volk
Veterinary fees have outpaced inflation. Make sure your clients understand the better medicine they're receiving, and tackle client pushback with bundled services, payment alternatives, and—gasp!—discounts.
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Why clients are skipping your exam room
May 1, 2011
By:
Karen Felsted, DVM, CPA, CVPM, MS
,
John Volk
Pet owners don't know as much as we think they do about taking care of their pets—and their ignorance is jeopardizing your patients' health. Here's what you can do about it.
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