Dr. Andrew Roark, MS, is an associate veterinarian, author, and speaker. He practices in Ijamsville, Md.
But you don't have to have butler-style service to win new clients and keep existing clients happy.
The most critical conversation that needs to happen.
Mind your way and sidestep potential clinic troubles.
A clearly defined course of action will result in action and compliance.
Take a deep breath, hang up the gloves, and take a good look at these tips. They'll help you handle interclinic aggression without stooping to your competitor's level.
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