Jan 1, 2007
By:
Jeff Rothstein, DVM, MBA
Avoid sticky liability issues, and make sure your team knows what you expect when they navigate the 'Net.
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Yes, credit cards make it easier for clients to pay. But the costs add up. Use these tips to balance the fees and turn credit card use to your benefit.
Nov 1, 2006
By:
Jeff Rothstein, DVM, MBA
Yes, credit cards make it easier for clients to pay. But the costs add up. Use these tips to balance the fees and turn credit card use to your benefit.
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Oct 1, 2006
By:
Jeff Rothstein, DVM, MBA
Our receptionist is excellent at her job, and the clients love her—when she's here. She's been with us for less than a year, but she's frequently absent and still asked for a raise. So we switched her wages from hourly to salary, but now she wants even more money and doesn't want to work Saturdays. Am I being taken advantage of?
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Sep 1, 2006
By:
Jeff Rothstein, DVM, MBA
Back in the trenches, I've realized that often we're worth more than we think. Don't undervalue your skills; the truth is that most people couldn't do your job.
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Jun 1, 2006
By:
Jeff Rothstein, DVM, MBA
Q. To help my team members improve their computer skills, I'd like to pay for training classes. But I'm afraid a team member might leave soon after and I won't get a return on my investment. Should I take the risk?
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May 1, 2006
By:
Jeff Rothstein, DVM, MBA
I'm thinking about pursing a master's of business administration
(MBA) degree. What kind of program do I need?
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Clients are willing to pay more for what they feel is top-quality care. But the experience you offer needs to support the price you charge.
May 1, 2006
By:
Jeff Rothstein, DVM, MBA
... we reward ourselves with premium products ...
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Mar 1, 2006
By:
Jeff Rothstein, DVM, MBA
It's hard for team members to implement changes if the doctors aren't on the same page. Solve this problem with a new approach to team training.
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