Articles by Portia Stewart - Veterinary Medicine
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Articles by Portia Stewart

What's a client worth?

Aug 1, 2007

It's probably more than you think. For example, a typical dog owner spends $219 a year on routine veterinary care, while a cat owner spends $175, according to the 2007-2008 APPMA National Pet Owners Survey (see Figure 1).

Do you need more training?

Aug 1, 2007

Seventy percent of Firstline readers say they need in-house training to take the next step in their career, according to the 2007 Firstline Career Path Study. And about 68 percent say they also require formal training to grow in their jobs.

Fun with numbers

Aug 1, 2007

Check out the answers to your questions about your salary and benefits, how to handle team conflict, what clients want, who owns pets, and data on 11 other critical trends.

The truth about cats and dogs

Aug 1, 2007

Where does Rover sleep? How much do pet owners spend every year? For answers to these questions and more, explore this list of fun facts about pets and the people who love them.

Can you work and have a life?

Aug 1, 2007

Yes, but it takes practice. Firstline readers who are 46 to 55 years old are most likely to work more than three hours of overtime, while those who are 56 or older report they're most likely to work no overtime.

Be a lion, not a mouse

Jul 1, 2007

There are some topics you just don't feel comfortable talking about, not even with your closest friends. So imagine opening up and sharing your deepest, darkest secrets with 40,000 complete strangers. That takes a lot of courage, doesn't it? That's just what authors Shawn McVey and Joanne Light have done this month. They're sharing their own intensely personal experiences with the hope that they can help others.

When it rains ...

Jun 1, 2007

We had one wild storm a few weeks ago. It was a Friday, and my dog, Sebastian, was scheduled for a regular exam. We were running late, so I was scrambling as I loaded my 2-year-old son, Donovan, in the back seat and coaxed the dog in behind him. Did I mention it was raining? The torrential kind. Sebastian hates thunderstorms, so I could see him trembling during the whole frantic drive.

Weathering the recall

May 1, 2007

We talk about the bond between people and their pets every day, but the waves of phone calls your practice has fielded about the pet food recall are just one more demonstration of how much your clients really love their pets. The news about the recall seems to change with alarming regularity. Even now, your calls may have trickled down to nothing or another recall bombshell could be set to explode.

7 tips to answer clients' recall questions

Apr 4, 2007

Practices across the country are fielding waves of calls from scared pet owners as news about the pet food recall continues to break. Use these tips to answer clients' questions.

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