Mar 1, 2006
By:
Jeff Rothstein, DVM, MBA
We're taking our practices to the next level by introducing quality control protocols. Better control means better results, which gives us the foundation we need to be more than just a good hospital; we want to be great.
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Feb 1, 2006
By:
Jeff Rothstein, DVM, MBA
Q What's the typical turnover rate for front-office team members? How do I know if my turnover's too high?
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Jan 1, 2006
By:
Jeff Rothstein, DVM, MBA
Look beyond the price tag when you buy, then track usage and profitability carefully to make the most of your purchase.
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Jan 1, 2006
By:
Jeff Rothstein, DVM, MBA
I have an employee who regularly stays for overtime that I haven't authorized. My attorney says I have to pay her for the time, even though I didn't schedule it. What can I do to keep team members from working unapproved overtime?
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Dec 1, 2005
By:
Jeff Rothstein, DVM, MBA
It's easy to overlook the problems that come with making clients wait. We think, "Hey, it comes with the territory." We make excuses. And we hedge our bets, knowing most clients only grow dissatisfied when they wait more than 30 minutes. But that approach won't wow clients. In fact, even a short wait may leave clients disgruntled. So it's an issue you should aim to manage.
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Sep 1, 2005
By:
Jeff Rothstein, DVM, MBA
I frequently tout the goal of developing a womb-to-tomb relationship with our clients and their pets. At the core of our practice philosophy is the statement, "Focus on long-term relationships versus the short-term dollar."
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Jul 1, 2005
By:
Jeff Rothstein, DVM, MBA
Even small businesses create hundreds of transactions during a month. And when you add your personal banking to the mix, it's easy to become overwhelmed, especially if you don't like bookkeeping.
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May 1, 2005
By:
Jeff Rothstein, DVM, MBA
During the first few years of practice, it's not unusual to dig through textbooks, go online, or read up on cases during spare time. But somewhere around the third year of practice, most of us gain a level of comfort with medicine that stems late-night reading. We go on autopilot.
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