Articles by Karen E. Felsted, CPA, MS, DVM, CVPM - Veterinary Medicine
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Articles by Karen E. Felsted, CPA, MS, DVM, CVPM

Karen E. Felsted, CPA, MS, DVM, CVPM


Articles
How diagnostics drive success in veterinary practice (Sponsored by IDEXX Laboratories Inc.)
May 1, 2013

Moderator Dr. Fred Metzger and four other veterinary practice management experts met in early 2013 and discussed how to price and promote diagnostics for the betterment of pets nationwide.

Friending the cat in your practice—what technicians can do (Proceedings)
August 1, 2011

Its no secret that cats don't like going to the veterinarian. They've never liked it. Unfortunately, cat owners are giving up the battle and fewer cats than ever before are visiting a veterinarian regularly.

The decline in veterinary visits—a look at the big picture (Proceedings)
August 1, 2011

Many reports have indicated that the US recession of 2007-2009 had a negative impact on the business volume and revenues of a large number of companion animal veterinary practices. But there is substantial evidence in studies conducted by the AVMA, AAHA and others that erosion in patient visits began well before the start of the recession.

Communicating with clients—they really don't know squat about taking care of their pets (Proceedings)
August 1, 2011

Veterinarians and their team members have been working for years to educate pet owners about the care their pets need in order for them to stay happy and healthy. Undoubtedly we've made some progress, but results from the recently released Bayer Veterinary Care Usage Study indicate we have a long way to go; many pet owners simply don't understand the need for what is generally accepted as routine care.

Bringing clients back—examining your prices (Proceedings)
August 1, 2011

"All of a sudden, the price just skyrocketed. You could go when it was 60 bucks, now I can't get out for less than $150"; so said a pet owner interviewed for the recently released Bayer Veterinary Care Usage Study. Sound familiar? Are your clients complaining more about price than ever before? We all know the recession has impacted spending at veterinary practices but is it more than that?

Launching technician appointments and other services: sharing solutions that work (Proceedings)
August 1, 2011

It isn't uncommon to find practices that, either formally or informally, offer technician appointments; i.e. patient visits in which certain services are provided to the pet and pet owner by a credentialed veterinary technician instead of by a veterinarian.

Bringing clients back—communicating the value of care (Proceedings)
August 1, 2011

Veterinarians and their team members have been working for years to educate pet owners about the care their pets need in order for them to stay happy and healthy. Undoubtedly we've made some progress, but results from the recently released Bayer Veterinary Care Usage Study indicate we have a long way to go; many pet owners simply don't understand the need for what is generally accepted as routine care.

Bringing clients back—reaching out to cat owners (Proceedings)
August 1, 2011

Its no secret that cats don't like going to the veterinarian. They've never liked it. Unfortunately, cat owners are giving up the battle and fewer cats than ever before are visiting a veterinarian regularly.

Offering clients payment options (Proceedings)
May 1, 2011

One of the many unhappy lessons veterinarians and their teams have had to learn from the recession is that clients don't have bottomless wallets filled with cash to spend on veterinary care.

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